Altinex PNP200 manual Troubleshooting Guide, Altinex Policy, Limited Warranty, Return Policy

ACCESSORIES

TROUBLESHOOTING GUIDE 9

The PNP200 supplied unit was carefully tested and no problems were detected; however, we would like to offer these suggestions.

∙Please make sure that the Fuse is of a 10 Amps rating.

∙Please make sure that the highest quality video, audio, network, and telephone cables or connectors are used.

∙Make sure that the 9V DC adapter or the external regulated 12 volts is plugged into the power.socket for proper operation.

∙Make sure that any cable or power cord is not damaged or pinched. If it has been damaged, then do not use the PNP200 unit. Immediately contact the Altinex Customer Service Department to have

ALTINEX POLICY 10

10.1 LIMITED WARRANTY

Altinex warrants that its products and cables are free from defects in materials under normal use and service. This warranty is limited to repairing at company’s factory any part or parts of the product that shall within 2 years (90 days for cables) from date of shipment to the purchaser be returned to company with transportation charges pre-paid. The company’s examination shall disclose product(s) to be thus defective. The warranty is expressly in lieu of all other warranties expressed or implied. Altinex neither assumes nor authorizes any other person to assume for it any other liability concerning the sale of the products. This warranty shall not apply to any product that shall have been repaired or altered outside of company’s factory in any way so as, in its judgment, to affect its stability or reliability, or that has been subject to misuse, negligence or accident.

10.2 RETURN POLICY

It is very important to Altinex that you receive all products that you have ordered and that this product fulfills your needs. In the unlikely event,

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that an Altinex product needs to be returned please follow the policies below:

Altinex will accept all product returns for a period of 30 days from authorized Altinex dealers in an unopened package.

If a product has been opened, the restocking fees will apply. For the restocking fee, please contact an Altinex Sales Representative.

If the product is in your possession for more than 30 days, the restocking fees will apply.

Altinex will not accept any returns on cables or custom products.

If your product is in warranty and needs service, contact the Altinex Sales Department for an RMA (Return Material Authorization). Products returned without an RMA number may experience a delay in service.

If your product is out of warranty and needs service, contact the Altinex Sales Department for an RMA (Return Material Authorization). Products returned without an RMA number may experience a delay in service. The service charges will be quoted to you before the actual repairs are done.

10.3 CONTACT INFORMATION

Sales Department

Phone:714-990-2300

Fax:714-990-3303

Accounting Department

Phone:714-990-6088

Fax:714-990-5778

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