Motorola MOT-VT1005 warranty Troubleshooting, Problem Possible Solutions

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Troubleshooting

If the solutions listed here do not solve your problem, check your broadband modem user guide or contact your VoIP provider. To establish network connectivity, it is helpful to follow the correct sequence. Be sure you complete the steps in the order specified in “Installation” on page 11.

Problem

Possible Solutions

Green POWER light is off

Cannot send or receive data or calls; no dial tone

Check that the AC power adapter is properly plugged into the electrical outlet and the Motorola voice terminal. Check that the electrical outlet is working.

Check whether the telephone line cord is connected to the Motorola voice terminal.

Check all other cabling between the modem, Motorola voice terminal, computer, and if applicable, routers. Be sure you used the cables provided with the Motorola voice terminal. All Ethernet cables must be straight-through cables.

Check the lights on the modem front panel. For example, on the Motorola SURFBoard cable modem, the first light from top to bottom that is off indicates the error. For information, see your broadband modem user guide.

Check the POWER light on the Front Panel.

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Contents User Guide VT1000v Series Voice Terminal Safety and Regulatory Information FCC Compliance VT1000v Series Voice Terminal User GuideInternational Declaration of Conformity Contents Page Introduction Sample Configuration Without a Home Network InternetSample Wired Network With Calls Prioritized Sample Wireless Network With Calls Prioritized Sample Wired Network Without Calls Prioritized Sample Wireless Network Without Calls Prioritized Fast Front PanelBlinks Voice Terminal is Rear Panel Type Connects ToBefore You Begin DescriptionPrecautions Signing Up for ServiceInstallation Installation With a Single Computer VT1000v Series Voice Terminal User Guide Network Installation With Calls Prioritized TerminalVT1000v Series Voice Terminal User Guide Network Installation With Calls Not Prioritized See Connecting a Computer to Display Configuration PagesVT1000v Series Voice Terminal User Guide Connecting a Computer to Display Configuration Pages Basic Configuration Page VT1000v Series Voice Terminal User Guide Advanced Configuration Field or Button DescriptionEnable DMZ Restore MACReboot Host NameStatus Field DescriptionWAN IP Address AssignmentHelp VT1000v Series Voice Terminal User Guide FieldDescriptionTroubleshooting Problem Possible SolutionsFrequently-Asked Questions Will the Motorola voice terminal work with my cable modem?How do I configure my Motorola voice terminal? VT1000v Series Voice Terminal User Guide Glossary Broadband provider Cable modemCoaxial cable CoaxDownload DownstreamHost IP addressPort PPPoERJ-11 RJ-45VoIP VoIP providerSoftware License and Warranty LicenseWarranty Information Visit our website at