Motorola WPCI810GP manual Contact Us, Hardware Solutions

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Section 4:Troubleshooting

This section details possible solutions to common problems that may occur in using the WPCI810.

Contact Us

If you are unable to locate a solution here, please access our website at www.motorola.com/broadband/networking for the latest information. You can also reach us 7 days a week, 24 hours a day at 1-877-466-8646.

Hardware Solutions

My computer is experiencing difficulty connecting to the wireless network. Ensure that your PC and wireless access point is powered on.

Ensure that your wireless PCI adapter is installed correctly and is active.

Ensure that your wireless PCI adapter and access point radio signal is enabled. Review your access point’s documentation for further instructions.

Ensure that your wireless PCI adapter for your PC and the wireless access point have the same security settings that will allow your computer to access the wireless network. Refer to the Configuration section of the documentation that came with your access point.

Verify that the Access Control List (ACL) is not configured to block your PC. Refer to the Configuration section of the documentation that came with your access point.

Ensure that your wireless PCI adapter is within range of your access point or is not behind an obstruction; for example, metal structures will interfere with the signal, as will 2.4 GHz cordless phones, and microwaves.

Ensure that your access point antenna is connected.

WPCI810

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Contents User Guide FCC Compliance Class B Digital Device FCC Certification Contents Contents TroubleshootingOverview Features OverviewUnderstanding Your User Guide Box Contents Overview SectionSimple Home Network Diagram Wireless ConnectionsANT PCI Adapter Card Physical DescriptionTop and Front of PCI Adapter Card ACTAdapter Card Label Following illustration shows the label on the WPCI810Before You Begin Enterprise UsersInstallation Small Office/Home Office UsersSecurity Options Shared WPAPSK Installing Your Card Installation Section Device Configuration SetupConfiguration Icon Description ConfigurationWireless Network Icons Antenna IconsConfiguration Section Enabling the Motorola Wireless Configuration UtilityConnecting to an Existing Wireless Network Configuring a New Wireless Network Ssid Authentication Field Description NetworkKey is Field Description Key indexAdvanced Provided for meModifying Properties for a Configured Wireless Network Configuration Performance Enhancement Controlling the Radio Preferred Networks Setting up the Connection Order Move Up and Move Down buttons Advanced Selection Rules Removing a Network from Your Preferred Network List Viewing Site Monitor Information Configuration Configuration Section Viewing Link Status Viewing Network Statistics Diagnostics Viewing Utility and Driver Version Information Advanced Configuration of the Wireless Network Adapter Location Field Description Ibss ChannelNumber PerformanceHardware Solutions Contact UsTroubleshooting Troubleshooting Section Software SolutionsSection Ascii CPE GlossaryBSS DhcpDSL Glossary SectionDNS DsssESS FTPGUI Icmp HexadecimalHost IeeeLAN IsdnISP LeapNIC MTUNAT PcmciaPing PPPPptp ROM RTSSmtp TCP SwitchSubnet Mask TCP/IPUSB UDPUnicast VoIPWEP WANWAP WlanMgbi