Introduction | Before You Begin | Installation | Configuration |
Troubleshooting
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Troubleshooting
Problem
Cannot send or receive data
X
Possible Solutions
nCheck the lights on the front panel. Note the first light from top to bottom that is off. This light indicates where the error occurred. If the first light that is off is:
Light | Turns off under the following error condition(s): |
Receive | During startup, the receive channel is not acquired. |
| During normal operation, the receive channel is lost. |
Send | During startup, the send channel is not acquired. |
| During normal operation, the send channel is lost. |
Online | During startup, the IP registration was not successful. |
| During normal operations, the IP registration is lost. |
Power | The modem may be in standby mode, press the Standby button. |
nCheck that your TV is working if you have cable, and that you have a clear TV picture. If you are not receiving your regular TV channels, your data service will not function.
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