Troubleshooting, Getting assistance | Adder Technology AV Series

Further information

Troubleshooting

If you experience problems when installing or using the AdderLink AV modules, please check through this section for a possible solution. If your problem is not listed here and you cannot resolve the issue, then please refer to the ‘Getting assistance’ section.

No video image is received at the receiver module.

•Check that the both the red power indicators are lit on both the transmitter and receiver modules - if they are not, then there is a power problem. Both modules require power from their supplied power adapters.

•Check that the green video input indicators are lit on both the transmitter and receiver modules - if one or both are not lit, then a valid video input signal is not present at the input to that module.

•Check the link cable(s) that connect the transmitter and receiver module(s) for soundness and correct wiring as per the diagram in the ‘Skew compensation adjustments’ section in the ‘Operation’ chapter.

•If possible, try using an alternative twisted pair link connection between the modules.

•If the sharpness control is set too high, the monitor may not be able to display a picture. Try reducing the sharpness setting. Please refer to the ‘Adjustments’ section in the ‘Special Configuration’ chapter.

•If not already fitted, connect a monitor to the OUT port of the transmitter module and check for a correct video image output.

Video image at the receiver module is distorted or shadows appear to the right of displayed objects.

Adjustments are required to compensate for the length of the twisted pair cable being used. If video problems persist:

•Please refer to the ‘Brightness and sharpness adjustments’ section in the ‘Operation’ chapter.

•If the overall video image is ‘fuzzy’ and/or has coloured shadows you may need to make skew adjustments (AdderLink AV101 receivers only). This procedure allows you to finely tune the red, green and blue video signal timings to overcome most colour separation problems. Please refer to the ‘Skew compensation adjustment’ section in the ‘Operation’ chapter.

Power is applied via the power supply but the module operation has stopped.

•Each module has an internal automatic cut-out fuse to protect against power surges. To reset, remove power from the module for one second and then reconnect.

No sound can be heard on the speakers connected to the receiver module

•If not already fitted, connect speakers to the OUT port of the transmitter module and check for a correct audio output.

Getting assistance

If you are still experiencing problems after checking the list of solutions in the Troubleshooting section then we provide a number of other solutions:

•Adder Technology website – www.adder.com

Check the Support section of our website for the latest solutions.

• Email

support@adder.com

•Fax in the UK: 01954 780081 in the US: +1 888 275 1117

•Phone in the UK: 01954 780044 in the US: +1 888 275 3337

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AV Series specifications

Adder Technology's AV Series stands at the forefront of high-performance video distribution, seamlessly catering to professionals in the broadcast, post-production, and digital signage industries. Renowned for their commitment to delivering cutting-edge solutions, Adder’s AV Series offers a comprehensive suite of features that enhance workflow efficiency and ensure high-quality video transmission.

One of the standout characteristics of the AV Series is its ability to support high-resolution video formats. The series is optimized for resolutions up to 4K at 60 Hz, allowing users to experience stunning visual clarity and detail. This feature is crucial for industries where precision and graphics fidelity are paramount. The AV Series integrates seamlessly with a variety of video sources and displays, ensuring broad compatibility across different systems.

The AV Series employs advanced technologies that facilitate low-latency video transmission. This is particularly important in live event settings and real-time broadcasting, where timing is critical. The solution ensures minimal delay between input and output, preserving the integrity of live performances or broadcasts.

Scalability is another key aspect of the AV Series. Users can easily expand their systems to accommodate growing demands without sacrificing quality. This modular approach allows for the addition of extra sources and displays, making it an ideal solution for dynamic environments that require flexibility.

Furthermore, the AV Series supports an array of control options, including manual, remote, and automated control functionalities. This versatility empowers users to manage their video sources with ease, making real-time adjustments as necessary. It also integrates with existing control systems, enhancing operational efficiency.

In addition to its exceptional technical specifications, the AV Series is designed with robustness in mind. Housed in durable enclosures, the devices are built to withstand the rigors of daily use in demanding environments. Cooling solutions and fail-safes are incorporated to ensure reliable performance, reducing the risk of downtime during critical operations.

Finally, the user-friendly interface simplifies setup and operation, allowing even users without extensive technical knowledge to navigate the system effectively. This ease of use, combined with high performance and reliable capabilities, has solidified the Adder Technology AV Series as a preferred choice for video professionals striving for excellence. Whether for a small studio or a large-scale broadcasting operation, the AV Series offers a powerful and dependable solution for all video distribution needs.