Asus M11AD user manual Troubleshooting, On Windows Click Applications tab

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Chapter 8

Troubleshooting

Troubleshooting

This chapter presents some problems you might encounter and the possible solutions.

?My computer cannot be powered on and the power LED on the front panel does not light up.

Check if your computer is properly connected.

Check if the wall outlet is functioning.

Check if the Power Supply Unit is switched on. Refer to the section Turning your computer ON/OFF in Chapter 1.

?My computer hangs.

Do the following to close the programs that are not responding:

1.Simultaneously press <Alt> + <Ctrl> + <Delete> keys on the keyboard, then click Task Manager.

2.Do the following based on the operating system:

On Windows® 7:

a)Click Applications tab.

b)Select the program that is not responding, then click End Task.

On Windows® 8:

Under Task Manager in the Processes tab, select the program that is not responding, then click End Task.

If the keyboard is not responding, press and hold the Power button on the top of your chassis until the computer shuts down. Then press the Power button to turn it on.

?I cannot connect to a wireless network using the ASUS WLAN Card (on selected models only)?

Ensure that you enter the correct network security key for the wireless network you want to connect to.

Connect the external antennas (optional) to the antenna connectors on the ASUS WLAN Card and place the antennas on the top of your computer chassis for the best wireless performance.

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Contents Asus Desktop PC E8496 First Edition July Contents Chapter Troubleshooting Chapter Using your computerChapter Connecting to the Internet Chapter Using the utilitiesFederal Communications Commission Statement Asus Recycling/Takeback ServicesCanadian Department of Communications Statement IC Canadian Compliance StatementRF Equipment Notices TV Tuner on selected models Safety informationConventions used in this guide Where to find more informationAsus websites Asus Local Technical Support Package contents Getting to know your computer WelcomeFront panel EnglishMicrophone port pink. This port connects to a microphone Rear panelLAN port LED indications Audio 2, 4, or 6 configurationPS/2 mouse port green. This port is for a PS/2 mouse Air vents. These vents allow air ventilationTo connect an external monitor using the Asus Graphics Card Setting up your computerConnecting an external monitor Using the Asus Graphics Card on selected models onlyConnect your monitor to the onboard display output port Using the onboard display output portsConnecting the power cord Connecting a USB keyboard and a USB mouseTo turn your computer on Turning your computer ON/OFFTurning your computer on Turning your computer OFFEnglish To start for the first time Starting for the first timeUsing the Start menu Using Windows 7 desktopUsing the taskbar Pinning items on the jumplists Pinning programs on the Start menu or taskbarUnpinning programs from the Start menu Unpinning programs from the taskbarCustomizing icons and notifications Using the notification areaUsing Windows Explorer Managing your files and foldersSorting your files Exploring files and foldersCustomizing the file/folder view Arranging your filesBacking up your files Restoring your system settingsSetting up a backup Adding a new folderProtecting your computer Using Windows 7 Action CenterUsing Windows Update Setting up a user account and passwordGetting Windows Help and Support Setting up a user’s passwordActivating the anti-virus software For details on using Windows 8, refer to the next sections Start screen Using the Windows UIWindows apps Hotspots on a running app Hotspots on the Start screen HotspotsFrom the Start screen From a running app screenWith Windows apps Resizing apps Working with Windows appsLaunching apps Customizing appsLaunching the All Apps screen Accessing the All Apps screenPinning an app on the Start screen Launching the Charms bar Charms barInside the Charms bar Launch an app then press Snap featureUsing Snap To use SnapOther keyboard shortcuts Putting your Desktop PC to sleep Turning your Desktop PC OFFTo turn your Desktop PC OFF Quickly enter the Bios Entering the Bios SetupTo remove a USB storage device on Windows Connecting a USB storage deviceTo connect a USB storage device Insert the USB storage device to your computerConnecting Headphone and Mic Connecting microphone and speakersConnecting 2.1-channel Speakers Setting up multiple displays Connecting multiple external displaysTo set up multiple displays On Windows Launch the Desktop mode from the Start screenEnglish Connecting an Hdtv English To maintain the proper posture Proper posture when using your Desktop PCTo use the memory card Using the memory card readerInsert the memory card into the card slot To insert an optical disc Using the optical driveInserting an optical disc Removing an optical discEnglish Asus KB34211 modern wired keyboard Using the keyboard on selected models onlyAsus PK1100 keyboard English To connect via a DSL/cable modem Wired connectionConnecting via a DSL/cable modem Set up your DSL/cable modemTo connect via a LAN Connecting via a local area network LANPreferred and Alternate DNS server Configuring the network connectionConfiguration options on Windows Click OK when doneEnglish Repeat steps 1 to 4 of the previous section Configuring a static IP network connectionTo configure a static IP network connection When done, click OKSharing Center To configure a dynamic IP/PPPoE network connectionClick Obtain an IP address automatically and click OK Configuring a static IP network connection Wi-Fi connection on selected models only To connect to a Wi-Fi network Connecting to a Wi-Fi networkWindows English English Asus AI Suite Using AI SuiteClick Tool EPU on the AI Suite II main menu bar Launching and configuring EPUTool menu To launch EPUClick Tool Probe II on the AI Suite II main menu bar Launching and configuring ProbeTo configure Probe To launch ProbeClick Tool Sensor Recorder on the AI Suite II main menu bar Launching and configuring Sensor RecorderTo configure Sensor Recorder To launch Sensor RecorderLaunching Sensor Update menuAsus Update Monitor menuMyLogo Changing the Bios boot logoSystem Information screen Settings screenSupport screen Enter the Bios Setup program Configuring the Uefi Bios modelsAsus Smart Cooling System optional English Creating a USB recovery drive Recovering your system Resetting your PC Recovering from a system image fileWhen the process is completed, click Finish Launch the Charms bar Removing everything and reinstalling WindowsOn Windows Click Applications tab TroubleshootingOn Windows ? When using multiple monitors, only one monitor has display ? The picture on the Hdtv is distorted On Windows 7, click Computer Sounds, clickRight-click , then click Eject from the menu Power Display System AudioReplaced CPU fan has been Ensure that you are using aUpdate the Bios If you know how to reinstallEurope Address Asus contact informationAddress Authorised representative