Asus E3101 Software Problem Asus bundled software, Unknown Reason Blue screen with white text

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Appendix A

Common Problems and Solutions (Cont.)

Software Problem - ASUS bundled software

When I power ON the Notebook PC, there will be an “Open policy file error” message.

A. Reinstall the latest version “Power4 Gear” utility to solve your problem. It is available on the ASUS website.

Unknown Reason - Blue screen with white text

A blue screen with white text appears after system bootup.

1. Remove additional memory. If additional memory was installed after purchase, power OFF, remove the additional memory, and power ON to see if the problem is due to incompatible memory.

2. Un-install software applications. If you have installed software applications recently, they may not be compatible with your system. Try to un-install them in Windows Safe Mode.

3. Check your system for viruses.

4. Update the BIOS to the latest version with WINFLASH in Windows or AFLASH in DOS mode. These utilities and BIOS files can be downloaded from the ASUS website. (WARNING: Make sure your Notebook PC does not loose power during the BIOS flashing process.)

5. If problem still cannot be solved, use the recovery process to reinstall your entire system.

(IMPORTANT: You must backup all your data to another location before recovering.)

(CAUTION: Do not connect to the Internet before you have installed an anti-virus software and

Internet firewall to protect yourself from viruses.) (NOTE: Make sure that you install the “Intel INF Update” and “ATKACPI” drivers first so that hardware devices can be recognized.)

6. If the problem still exist, contact your local service center and ask an engineer for assistance.

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Contents Hardware User’s Manual Table of Contents Appendix Using the Notebook PCContents Introducing the Notebook PC About This User’s Manual Battery safety warning Safety PrecautionsAirplane Precautions Transportation PrecautionsCover Your Notebook PC Charge Your BatteriesOpen max 145 degrees Preparing your Notebook PCIntroducing the Notebook PC Basic sides of the Notebook PC Knowing the PartsTop Side Camera IndicatorStatus Indicators front Status Indicators topPower Switch Multi-Position CameraBottom Side Battery Pack Battery Lock SpringCooling Fan Memory RAM CompartmentLAN Port Left SideDisplay Monitor Output TV-Out PortAntenna Input Optical Drive Emergency Eject location varies by model Right SideOptical Drive Electronic Eject Flash Memory Slot Front SideKensington Lock Port Power DC InputRear Side Getting Started Using AC Power Power SystemBattery Care Using Battery PowerInstalling and Removing the Battery Pack To install the battery pack To remove the battery packSelf Monitoring and Reporting Technology Powering on the Notebook PCPower-On Self Test Post Checking Battery Power Battery Calibration on selected models Charging the Battery PackEmergency Shutdown Power OptionsRestarting or Rebooting Thermal Power Control Power Management Modes Sleep and HibernateColored Hot Keys Special Keyboard FunctionsFilled Sun Icon F5 Open Sun Icon F6Speaker Up Icon F12 Speaker Icons F10Speaker Down Icon F11 Keyboard as Cursors Microsoft Windows KeysKeyboard as a Numeric Keypad Switches Switches and Status IndicatorsStatus Indicators Multimedia Control Keys on selected models Using the Notebook PC Pointing Device Using the TouchpadMoving The Cursor Scrolling on selected modelsClickingTapping Touchpad Usage IllustrationsAutomatic Touchpad Disabling Caring for the TouchpadExpansion Card Storage DevicesInserting an Expansion Card Removing an Expansion CardInserting an optical disc Optical DriveListening to Audio CD Using the Optical DriveRemoving an optical disc Emergency eject Flash Memory Card Examples Flash Memory Card ReaderHard Disk Drive Removing/Installing the screws Removing/Installing the driveMemory RAM Installing a Memory Card Removing a Memory CardModem Connection ConnectionsTwisted-Pair Cable Network ConnectionInfrastructure mode Wireless LAN Connection on selected modelsAd-hoc mode Connecting to a network Windows Wireless Network ConnectionTurning on and Launching Bluetooth Utility Bluetooth Wireless Connection on selected modelsBluetooth-enabled mobile phones Bluetooth-enabled computers or PDAsTrusted Platform Module TPM on selected models On Security page, set TPM Security to EnabledEnabling TPM Security Clearing TPM Secured DataFingerprint Registration on selected models You must swipe your finger multiple times for Antenna Connections on selected models Antenna placementCable connection DTV/FM antenna connectionUsing the Notebook PC Appendix Vehicle Power Adapter Optional AccessoriesUSB Hub Optional USB Flash Memory DiskPrinter Connection Optional ConnectionsUSB Keyboard and Mouse Bluetooth Mouse Setup optional Select Don’t use a passkey and click Next Support Software Operating System and SoftwareBoot Device System Bios SettingsSave Changes Security SettingPassword Check User Access Level Common Problems and Solutions Hardware Problem Power ON/OFF Error Common Problems and SolutionsMechanical Problem FAN / Thermal Service Specification, function, priceUnknown Reason Blue screen with white text Software Problem Asus bundled softwareBlue screen with white text appears after system bootup Updating the Bios Software Problem BiosNIS is damaged and need reinstalling Cannot login to MSN or Yahoo messenger servicesCannot uninstall NIS Symantec’s Norton Internet Security NISCommon Problems and Solutions Using Hard Disk Partition Windows Vista Software RecoveryUsing the Recovery DVD Using DVD on selected modelsGlossary Device Driver CPU Central Processing UnitExpressCard HardwareKensington Locks Post Power On Self TestLaser Classifications PCI Bus Peripheral Component Interconnect Local BusSuspend Mode RAM Random Access MemorySystem Disk TPM Trusted Platform Module on selected modelsDVD-ROM Drive Information Declarations and Safety StatementsRegional Playback Information Region DefinitionsOverview Internal Modem CompliancyNetwork Compatibility Declaration Non-Voice EquipmentCountry Applied More Testing CE Mark Warning Federal Communications Commission StatementTTE Directive 1999/5/EC FCC Radio Frequency Interference RequirementsFCC Radio Frequency RF Exposure Caution Statement France Restricted Wireless Frequency Bands Wireless Operation Channel for Different DomainsPower Safety Requirement UL Safety NoticesNordic Lithium Cautions for lithium-ion batteries Macrovision Corporation Product Notice Optical Drive Safety Information Laser Safety InformationService warning label Cdrh Regulations CTR 21 Approval for Notebook PC with built-in Modem Appendix a Network SoftwareSecurity