Black Box ServSwitch Wizard DVI DL, KV2008A Further information, Getting assistance, +44 0118 965

Page 20

Further information

This chapter contains a variety of information, including the following:

Getting assistance and subsidiary contact details

Appendices

Appendix 1 - Configuration menus

Appendix 2 - Cable specifications

Safety information

Warranty

Radio frequency energy statements

Getting assistance

If you are still experiencing problems after checking the list of solutions in the Troubleshooting section then we provide a number of other solutions:

• Email

in the US:

techsupport@blackbox.com

 

in the UK:

techhelp@blackbox.co.uk

• Phone

in the US:

724-746-5500

 

in the UK:

+44 (0)118 965 6000

BlackBox subsidiary contact details

Country

Web Site/Email

Phone

Fax

 

United States

www.blackbox.com

724-746-5500

724-746-0746

Austria

www.black-box.at

+43

1 256 98 56

+43

1 256 98 56

 

support@black-box.at

 

 

 

 

Belgium

www.blackbox.be

+32

2 725 85 50

+32

2 725 92 12

 

support.nederlands@blackbox.be

 

 

 

 

 

support.french@blackbox.be

 

 

 

 

 

support.english@blackbox.be

 

 

 

 

Denmark

www.blackbox.dk

+45

56 63 30 10

+45

56 65 08 05

 

support@blackbox.dk

 

 

 

 

Finland

www.blackbox.fi

+35

201 888 800

+35

201 888 808

 

tuki@blackbox.fi

 

 

 

 

France

www.blackbox.fr

+33

1 45 606 717

+33

1 45 606 747

 

tech@blackbox.fr

 

 

 

 

Germany

www.black-box.de

+49

811 5541 110

+49

811 5541 499

 

techsupp@black-box.de

 

 

 

 

Italy

www.blackbox.it

+39

02 27 404 700

+39

02 27 400 219

 

supporto.tecnico@blackbox.it

 

 

 

 

Netherlands

www.blackbox.nl

+31

30 241 7799

+31

30 241 4746

 

techsupport@blackbox.nl

 

 

 

 

Norway

www.blackboxnorge.no

+47

55 300 710

+47

55 300 701

 

support@blackboxnorge.no

 

 

 

 

Spain

www.blackbox.es

+34

9162590732

+34

916239784

 

tecnico@blackbox.es

 

 

 

 

Sweden

www.blackboxab.se

+46

8 44 55 890

+46

08 38 04 30

 

support@blackboxab.se

 

 

 

 

Switzerland

www.black-box.ch

+41

55 451 70 71

+41

55 451 70 75

 

support@black-box.ch

 

 

 

 

UK

www.blackbox.co.uk

+44

118 965 6000

+44

118 965 6001

 

techhelp@blackbox.co.uk

 

 

 

 

Ireland

www.blackbox.co.uk

+353 1 662 2466

+353 1 662 2477

 

techhelp@blackbox.co.uk

 

 

 

 

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Contents ServSwitch Wizard DVI DL Contents Introduction  What is True Emulation? Enumerated USB switchingEmulated USB switching True EmulationWizard DVI DL features front and rear Wizard DVI DLWhat’s in the box What you may additionally needRack brackets InstallationMounting Connections User consoleTo connect peripherals to the user console VersaFrom USB devices Power in connection To connect the power supplyComputer systems To connect a computer systemMultiple video head connections Configuration Configuration menusConfiguration menus layout To access the configuration menuGeneral configuration Changing hotkeysEditing the computer list To change the hotkeysTo change dwell time for the banner To change banner colors or disable the bannerReminder banner To use the KVM Firmware Uploader utility Performing upgradesItems required to perform an upgrade Select the upgrade file to be used Where xxx is the firmware versionCommence the upgrade Cycle the powerSelecting a computer To select a computer using the on-screen menuOperation To select a computer using the front panel To select a computer using the mouse buttonsTo select a computer using solely mouse buttons To select a computer using mouse buttons and on-screen menuTo select a computer using hotkeys Standard hotkey press combinationsAdditional hotkey press combinations What are hotkeys?Further information Getting assistanceBlackBox subsidiary contact details Techhelp@blackbox.co.ukMenu map Appendix 1 Configuration menusTo access the configuration menus To get here Reset to Factory DefaultsFunctions Global Preferences Language Setup OptionsSettings ENGLISH, FRENCH, GERMAN, Swedish Edit Computer List Edid Options To edit or create an entryMulti-head synchronization cable Appendix 2 Cable specificationsRS232 serial flash upgrade null modem cable Safety information Radio Frequency Energy European EMC directive 89/336/EECFCC Compliance Statement United States Canadian Department of Communications RFI statementNormas Oficiales Mexicanas NOM electrical safety statement Instrucciones de seguridad Index USB