Black Box ACS4011A-R2-SM, ACS4002A-R2-MM Country Web Site and Email Phone Fax Info@blackbox.com

Page 47

Appendix C: Technical Support

Black Box Technical Support

Table C-1. Black Box Technical Support Contact Information.

Country

Web Site and Email

Phone

Fax

 

 

 

 

 

www.blackbox.com

 

 

US

info@blackbox.com

724-746-5500

724-746-0746

 

 

 

 

 

www.black-box.at

 

 

Austria

support@black-box.at

+43 1 256 98 56

+43 1 256 98 56

 

 

 

 

 

www.blackbox.be

 

 

 

support.english@blackbox.be

 

 

 

support.french@blackbox.be

 

 

Belgium

support.nederlands@blackbox.be

+32 2 725 85 50

+32 2 725 92 12

 

 

 

 

 

www.blackbox.dk

 

 

Denmark

blackbox@blackbox.dk

+45 56 63 30 10

+45 56 65 08 05

 

 

 

 

 

www.blackbox.fi

 

 

Finland

tuki@blackbox.fi

+358 201 888 800

+358 201 888 808

 

 

 

 

 

www.blackbox.fr

 

 

France

tech@blackbox.fr

+33 820 07 09 11

+33 820 05 07 09

 

 

 

 

 

www.black-box.de

 

 

Germany

techsupp@black-box.de

+49 811 5541 110

+49 811 5541 499

 

 

 

 

 

www.blackbox.co.uk

 

 

Ireland

techhelp@blackbox.co.uk

+353 1 662 2466

+353 1 662 2477

 

 

 

 

 

www.blackbox.it

 

 

Italy

supporto.tecnico@blackbox.it

+39 02 27 404 700

+39 02 27 400 219

 

 

 

 

 

www.blackbox.nl

 

 

Netherlands

techsupport@blackbox.nl

+31 30 241 7799

+31 30 241 4746

 

 

 

 

 

www.blackboxnorge.no

 

 

Norway

support@blackboxnorge.no

+47 55 300 710

+47 55 300 701

 

 

 

 

 

www.blackbox.es

 

 

Spain

tecnico@blackbox.es

+34 916590732

+34 916239784

 

 

 

 

 

www.blackboxab.se

 

 

Sweden

support@blackboxab.se

+46 8 44 55 890

+46 08 38 04 30

 

 

 

 

 

www.black-box.ch

 

 

Switzerland

support@black-box.ch

+41 55 451 70 71

+41 55 451 70 75

 

 

 

 

 

www.blackbox.co.uk

 

 

UK

techhelp@blackbox.co.uk

+44 118 965 6000

+44 118 965 6001

 

 

 

 

ACS4002A-R2

724-746-5500 blackbox.com

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Contents DVI-D CATx/Fiber KVM Extenders FCC Statement NOM Statement Trademarks Used in this Manual TrademarksTable of Contents Specifications SpecificationsQuick Setup SetupOverview OverviewGlossary IntroductionDVI-D/-I CATx KVM Extender system example Features Product Range How to Use This Guide What‘s included InstallationInstallation Interconnection Cable Requirements System Setup ACS4002A-R2-xx, local/remote unit rear view CATx ACS4002A-R2-xx local/remote unit rear view fiber ACS40011A-R2 /ACS40011A-R2-xx remote unit ACS40011A-R2-xx remote unit CATx rear view LED Information Diagnostic LEDsSetup at the Local Unit Service SetupService Setup DDC Color Depth Setup at the Remote Unit Infrared Remote Control IR-RC Setup for the ACS4011A-R2 On-screen Display OSDService Setup Using the IR-RC Close the OSD, and restore normal keyboard and mouse 12. Brightness/Contrast adjustment 13. Scale Mode adjustment 15. Color Temperature submenu 17. Tools menu 19. The Auto Configuration submenu, from the Tools menu 20. The DDC Configuration menu Setup Instructions for VGA Input ACS4011A-R2 Family Service Setup USB Keyboard and USB Mouse Errors TroubleshootingTroubleshooting Monitor Errors Other Errors USB-HID Device ErrorsAppendix a Sample Applications Appendix a Sample ApplicationsFigure A-2. DVI-D CATx KVM Extender supporting VGA and DVI-D Appendix B Rackmount Options Appendix B Rackmount OptionsFigure B-2. Mounting for one or two devices Appendix B Rackmount Options Figure B-6. Mounting for one or two devices Appendix C Technical Support Appendix C Technical SupportCountry Web Site and Email Phone Fax Info@blackbox.com Appendix D Supported Video Modes Appendix D Supported Video Modes900 Appendix E Information in Internal DDC Appendix E Information in Internal DDCAppendix F Connectors Appendix F ConnectorsAnalog Green Analog Ground USB Connector, USB Type B Connector at the Local Unit Programming Port Blackbox.com About Black Box Black Box Tech Support FREE! Live /7

ACS4004A-R2, ACS4002A-R2, ACS4002A-R2-SM, ACS4004A-R2-SM, ACS4004A-R2-MM specifications

The Black Box ACS4002A-R2-MM and ACS4011A-R2-SM are part of an advanced series of DVI-D CATx/Fiber KVM extenders. These high-performance extenders bridge the gap between computer systems and remote displays, offering impressive solutions for various industries including broadcasting, digital signage, and corporate environments.

The ACS4002A-R2-MM model uses multi-mode fiber technology, enabling it to transmit video at high resolutions up to 1920x1200 at distances of up to 300 meters. It's designed for seamless integration into existing infrastructures, utilizing standard CAT5e cables in conjunction with fiber optics. This versatility ensures that installations are both efficient and cost-effective, making it ideal for expansive setups.

On the other hand, the ACS4011A-R2-SM variant specializes in single-mode fiber, pushing the transmission range even further. It can deliver high-definition video from a computer to a display up to a remarkable distance of 10 kilometers. This characteristic is particularly beneficial in large-scale operations, where the distance between systems can be considerable.

One standout feature of these KVM extenders is their ability to support DVI-D signals. This ensures immaculate video quality without degradation, which is critical for applications demanding high resolution and color fidelity. Both models also support USB pass-through, facilitating the connection of peripherals such as keyboards and mice. This enhances user experience, allowing for full control of the remote system from a distance.

In terms of installation, the ACS4002A-R2-MM and ACS4011A-R2-SM are designed for user-friendliness. They come with plug-and-play capabilities that simplify setup and minimize downtime. Furthermore, their robust design ensures reliable performance, even in challenging environments, making them suitable for various demanding applications.

The technologies embedded within the ACS4011A-R2-MM and ACS4011A-R2 offer dual power inputs for redundancy, ensuring that the systems remain operational during unexpected outages. This level of reliability is crucial for mission-critical environments where uptime is paramount.

Whether upgrading an existing video system or designing a new one, the Black Box ACS4002A-R2-MM and ACS4011A-R2-SM KVM extenders present a superior solution for high-performance video transmission, combining advanced features, impressive technologies, and unparalleled reliability.