DVI-D FIBER KVM-EXTENDER
Try a different model of keyboard. If the new keyboard works then original one may be incompatible
Check that the Interconnection cable is connected at the Local Unit and the Remote Unit. Is the Link Status LED illuminated (see page 29)?
The other console is active. Claim control by any keyboard action or by pressing left and right mouse buttons simultaneously.
PS2-Mouse
A mouse cursor appears on the screen, but the mouse does not work
Wrong cable plugged in, keyboard and mouse cables reversed.
Try a different model of mouse
You have connected the Local unit while the CPU was running. Therefore you have connected first the keyboard cable and then the mouse cable. Disconnect the keyboard cable and connect it again. Please reboot you CPU if the mouse is still not running.
The other console is active. Claim control by any keyboard action or by pressing left and right mouse buttons simultaneously.
The system does not detect a PS/2 mouse, or the application cannot find the mouse.
Wrong cable plugged in, keyboard and mouse cables reversed.
Ensure that the Local Unit is connected to the PC keyboard port to provide power.
You have plugged keyboard and mouse cable to the CPU ports while the CPU was powered. There you first have plugged the Keybord cable, then the Mouse cable. Please unplug and replug the keyboard cable. If the mouse still does not work, please reboot the CPU: The K/M sub electronics are powered by the CPU keyboard port. If you first plug in the keyboard cable, the circuit tries to find a mouse port. If it fails, it disables the mouse functionality.
USB-Keyboard/USB-Mouse
Your USB-keyboard/USB-mouse does not work
Although we tried to design the devices as transparent as possible, we can’t ensure that all devices are running. Please ask Technical Support for a list of tested devices.
Your mouse is ‘stepping’ on your screen
On high resolutions, the amount of data transmitted each second expires the capability of the data link. Therefore the data have to be reduced before transmitting. This is done in a first step by a so called RLE (=Run Length Encoding) algorithm. If this (loss less) compression does not reach the required amount, frames are dropped: Because of this, ‘stepping’ mouse movements are seen.
How to solve the problem: Please use a lower resolution or use a desktop
background which is better suitable for compression: Avoid photos for background
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