Samsung SCM-100R Tech Support, Technical and Other Support Samsung Customer Care Center

Page 27

Tech Support

Technical and Other Support — Samsung Customer Care Center

Samsung offers the highest level of customer service in the industry.

There’s always a friendly and knowledgeable customer service representative available to provide you with the following:

•General Information

•Order Entry

•Order and Shipment Status

•Technical Support

•Warranty Support

•System Configuration and Optimization Assistance Our support hours are 6 a.m. to 9 p.m. CST 7 days a week. TOLL-FREE PHONE : 1-888-987-HELP (4357)

WEB SITE : http://www.samsungtelecom.com/networks/products/inforanger.asp

FAX : 972-761-7501

E-MAIL : webmaster@telecom.sna.samsung.com

For on-line warranty registration through Samsung’s web page, please call technical support at 1-888-987-4357 for detailed instructions.

20

Image 27

Contents InfoRanger Important Notice Page Samsung Telecommunications America, Inc Headquarters Intellectual PropertyTable of Contents Table of Contents Troubleshooting 15-16 VI. Product Specifications 17-18 19-20VIII. Glossary 21-23 IX. FCC Requirements Introduction Connectivity/Adaptability the DOCSIS-compliant InfoRanger IntroductionInventory Your InfoRanger package should contain the following items InventoryGetting Acquainted Getting Acquainted Power LEDBusy LED Service LEDReceive LED Send LEDCoaxial Cable Connector InfoRanger Back Panel, Connectors, Switches, LEDsEthernet Activity LED Default SwitchDisplay Switch Reset SwitchRJ-45 Ethernet Connector 5-Volt DC Power ConnectorLink LED How to Connect How to Connect You must have cable TV network service CatvYour PC must have an Ethernet interface ready to function Connection if you subscribe to Cable TV Connection if you subscribe to cable Internet service onlyIP Address Installing your InfoRanger to an EthernetCable Modem Service Authorization MAC AddressTroubleshooting Troubleshooting Product Specifications Downstream Upstream Input to Cable Modem Product SpecificationsTechnical Support Technical and Other Support Samsung Customer Care Center Tech SupportGlossary Glossary Internet EthernetFCC Requirements