36
Troubleshooting
When you have a trouble using the recorder, try the following before contacting a service centre.
Problem | Solution |
•Your recorder will not turn on if the battery
My recorder will is completely drained. Recharge the battery
not turn on. and turn the recorder on again.
•Press the reset button to reset your recorder.
•Check if the buttons are locked.
The buttons do | • | Check if the buttons correspond to the | |
not work. |
| functions you want to activate. | |
| • | Press the reset button to reset your recorder. | |
| • | The screen may not be visible under the | |
The screen | • | direct rays of the sun. | |
does not display | The screen turns off automatically after | ||
anything. |
| the period of time you set in <Display light | |
|
| duration> has elapsed. | |
My recorder turns | If you do not use your recorder for 5 minutes, it | ||
off automatically. | will automatically turn off. Turn on your recorder. | ||
The battery | • | The battery running time may differ | |
| depending on the current sound mode or | ||
running time is |
| ||
| display settings. | ||
different from |
| ||
• | The battery running time may shorten | ||
what is written in | |||
the user manual. |
| when your recorder was left in a high or low | |
| temperature. | ||
|
| ||
Kies will not work | Check if your PC meets PC requirements. | ||
on a PC. | See "Recommended PC requirements." | ||
Problem | Solution | ||
My recorder will | Run Windows Update on the PC. Select key | ||
updates and service packs and update all. | |||
not connect to | |||
When the update is completed, reboot the PC | |||
a PC. | |||
and reconnect. | |||
| |||
The file transfer is | Stop all programs you are not using. Running | ||
multiple programs simultaneously can slow | |||
too slow. | down the file transfer rate. | ||
| |||
| • | Check if any playable files are stored in your | |
My recorder will |
| recorder. | |
not play any files. | • | Check if the files are damaged. | |
| • | Check if the battery is charged. | |
I cannot | • | Check if the USB cable is correctly | |
| connected. Reconnect it. | ||
download files to |
| ||
• | Check if the memory is full. | ||
my recorder. | • | Press the reset button to reset your recorder. | |
| |||
| Check if you disconnected the USB cable while | ||
Files or data are | transferring files or data. This can cause data | ||
loss or fatal errors in your recorder. Samsung is | |||
missing. | |||
not responsible for any damages resulting from | |||
| |||
| data loss. | ||
The playing time | This is normal if the currently playing file is in the | ||
does not display | |||
correctly during | VBR (Variable Bit Rate) format. | ||
playback. |
|
| |