Samsung SP-L355, SP-L305, SP-L335 specifications Before Requesting Service

5 Troubleshooting

5-1 Before Requesting Service

Please check the following before requesting After-Sales service. If the problem continues, please contact your nearest Samsung Electronics Service Center.

	Symptoms	Troubleshooting
Installa-	No Power.	Check the power cable connections.
tion and
	I want to install my projector on the ceiling.	The ceiling installation support is sold separately. Contact your
Connec-
		local product distributor.
tion
	Can't select an External Source.	Be sure that the video connection cable or cables are properly-
		connected to the proper port. If the device is not connected
		properly, it can not be selected.
Menu and	Remote control does not work.	Be sure that the proper external source is selected.
Remote		Check the battery in the remote. If there is something wrong
Control
		with it, replace it with a new battery of the recommended size.
		Be sure to aim the remote at sensor on the back of the unit and
		at a distance of no more than approximately 32.8 feet(10 m).
		Remove any obstacles between your remote control and the
		product.
		Direct light from 3-way light bulbs or other lighting devices on
		the remote sensor of the projector may affect its sensitivity and
		cause the remote control to malfunction.
		Check if the remote control battery compartment is empty.
		Check whether the LED indicator on the top of the projector is
		turned on.
	I cannot select a menu.	Check if the menu is displayed in gray. A gray-colored menu is
		unavailable.

Troubleshooting 5-1