Paper feeding problems
Condition | Suggested solutions |
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|
Paper jams during | Clear the paper jam. (See "Clearing paper jams" |
printing. | on page 48.) |
Paper sticks | • Check the maximum paper capacity of the |
together. | tray. (See "Print media specifications" on |
| page 61.) |
| • Make sure that you are using the correct type |
| of paper. (See "Print media specifications" on |
| page 61.) |
| • Remove paper from the tray and flex or fan |
| the paper. |
| • Humid conditions may cause some paper to |
| stick together, replace with a new stack. |
Multiple sheets of | Different types of paper may be stacked in the |
paper do not feed. | tray. Load paper of only one type, size, and |
| weight. |
Paper does not feed | • Remove any obstructions from inside the |
into the machine. | machine. |
| • Paper has not been loaded correctly. Remove |
| paper from the tray and reload it correctly. |
| • There is too much paper in the tray. Remove |
| excess paper from the tray. |
| • The paper is too thick. Use only paper that |
| meets the specifications required by the |
| machine. (See "Print media specifications" on |
| page 61.) |
The paper keeps | • There is too much paper in the tray. Remove |
jamming. | excess paper from the tray. If you are printing |
| on special materials, use the manual feeder. |
| • An incorrect type of paper is being used. Use |
| only paper that meets the specifications |
| required by the machine. (See "Print media |
| specifications" on page 61.) |
| • There may be debris inside the machine. |
| Open the top cover and remove any debris. |
Transparencies stick | Use only transparencies specifically designed |
together in the paper | for laser printers. Remove each transparency as |
exit. | it exits from the machine. |
Envelopes skew or | Ensure that the paper guides are against both |
fail to feed correctly. | sides of the envelopes. |
|
|
Printing problems
Condition | Possible cause | Suggested solutions |
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|
|
The machine | The machine is | Check the power cord |
does not print. | not receiving | connections. |
| power. |
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|
|
| The machine is | Select your machine as your |
| not selected as | default machine in your Windows. |
| the default |
|
| machine. |
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|
|
Check the machine for the following:
•The top cover is not closed. Close the top cover.
•Paper is jammed. Clear the paper jam. (See "Clearing paper jams" on page 48.)
•No paper is loaded. Load paper. (See "Loading paper in the tray" on page 28.)
•The toner cartridge is not installed. Install the toner cartridge.
If a system error occurs, contact a service representative.
| The connection | Disconnect the machine cable and |
| cable between | reconnect it. |
| the computer and |
|
| the machine is |
|
| not connected |
|
| properly. |
|
|
|
|
| The connection | If possible, attach the cable to |
| cable between | another computer that is working |
| the computer and | properly and print a job. You can |
| the machine is | also try using a different machine |
| defective. | cable. |
|
|
|
| The port setting | Check the Windows printer |
| is incorrect. | settings to make sure that the print |
|
| job is sent to the correct port. If the |
|
| computer has more than one port, |
|
| make sure that the machine is |
|
| attached to the correct one. |
|
|
|
| The machine | Check the Printing Preferences |
| may be | to ensure that all of the print |
| configured | settings are correct. (See |
| incorrectly. | "Opening printing preferences" on |
|
| page 33.) |
|
|
|
| The printer driver | Repair the machine software (See |
| may be | "Installing USB connected |
| incorrectly | machine’s driver" on page 22). |
| installed. |
|
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|
|
| The machine is | • Check the LEDs on the control |
| malfunctioning. | panel to see if the machine is |
|
| indicating a system error. If the |
|
| error cannot be cleared, contact |
|
| a service representative. |
|
| • Checking an error message is |
|
| also possible from the Printer |
|
| Status or the Smart Panel on |
|
| your computer. |
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Troubleshooting_ 51