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Condition | Possible cause | Suggested solutions |
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The | The paper option that | For many software |
machine | was selected in the | applications, the paper |
selects print | machine properties | source selection is found |
materials | may be incorrect. | under the Paper tab within |
from the |
| the printer properties. Select |
wrong |
| the correct paper source. |
paper |
| See the printer driver help |
source. |
| screen. |
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A print job | The job may be very | Reduce the complexity of the |
is extremely | complex. | page or try adjusting the print |
slow. |
| quality settings such as |
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| adjusting the resolution. |
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Half the | The page orientation | Change the page orientation |
page is | setting may be | in your application. See the |
blank. | incorrect. | printer driver help screen. |
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| The paper size and | Ensure that the paper size in |
| the paper size | the printer driver settings |
| settings do not | matches the paper in the |
| match. | tray. |
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| Or, ensure that the paper |
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| size in the printer driver |
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| settings matches the paper |
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| selection in the software |
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| application settings you use. |
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The | The printer cable is | Disconnect the printer cable |
machine | loose or defective. | and reconnect. Try a print job |
prints, but |
| that you have already printed |
the text is |
| successfully. If possible, |
wrong, |
| attach the cable and the |
garbled, or |
| machine to another computer |
incomplete. |
| and try a print job that you |
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| know works. Finally, try a |
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| new printer cable. |
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| The wrong printer | Check the application’s |
| driver was selected. | printer selection menu to |
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| ensure that your machine is |
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| selected. |
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| The software | Try printing a job from |
| application is | another application. |
| malfunctioning. |
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| The operating system | Exit Windows and reboot the |
| is malfunctioning. | computer. Turn the machine |
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| off and then back on again. |
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Condition | Possible cause | Suggested solutions |
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Pages print, | The toner cartridge is | Redistribute the toner, if |
but they are | defective or out of | necessary. |
blank. | toner. | If necessary, replace the |
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| toner cartridge. |
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| The file may have | Check the file to ensure that |
| blank pages. | it does not contain blank |
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| pages. |
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| Some parts, such as | Contact a service |
| the controller or the | representative. |
| board, may be |
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| defective. |
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PDF file | Incompatibility | Printing the PDF file as an |
does not | between the PDF file | image may enable the file to |
and the Acrobat | print. Turn on Print As Image | |
correctly- | products. | from the Acrobat printing |
some parts |
| options. |
are missing |
| Note: It will take longer to |
in the |
| print when you print a PDF |
graphics, |
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| file as an image. | |
text or |
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illustrations. |
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The print | The resolution of the | Reduce the photo size. If you |
quality of | photo is very low. | increase the photo size in the |
photos is |
| software application, the |
not good. |
| resolution will be reduced. |
Images are |
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not clear. |
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