Samsung SCX-4200 manual Software Problems Causes and Solutions, Printer is not working

Page 105

Troubleshooting

6.6 Software Problems – Causes and Solutions

6.6.1 The printer is not working (1)

• Description

While Power turned on, the printer is not working in the printing mode.

 

 

 

 

Check and Cause

Solution

 

 

1. Run Self-Test Mode: using the menu buttons print the

1. If the test print works that means there are no

test page. (Menu, Enter, Enter).

problems in the printer itself. If the test printing does

 

 

not work that means the printer is faulty and the

 

 

problem is not due to computer software or driver

 

 

settings.

2. Check that the PC and the printer are properly

2. Replace the printer cable. If the problem is not

connected and that the toner cartridge installed

solved even after the cable is replaced, check the

correctly.

 

amount of the remaining toner. (refer to Toner

 

 

Cartridge Service 7-6, Page 7-25)

3. Check that the printer cable is directly connected to the

3. If you have other devices that need to share the

printer.

 

printer port try temporarily disconnecting these

 

 

devices 9and perhaps even uninstalling their dri-

 

 

vers) to ensure the printer works by itself. If you are

 

 

using a USB hub try connecting directly to the back

 

 

of the PC instead.

 

 

 

6.6.2 Abnormal Printing

• Description

Printing does not work – even after replacing the cable Printer does not work at all or strange fonts are printed,

Check and Cause

Solution

 

 

1. Set up the parallel port using CMOS SETUP.

1. Ensure that ECP (best) or SPP is selected in the

 

CMOS (BIOS) setup.

2. Printer Driver Error.

2. Ensure that the correct driver is loaded. Use the

 

driver supplied on the CD or downloaded from the

 

Samsung web site. DO NOT use the Microsoft

 

driver supplied with the Windows operating system.

 

If the printer is a GDI or SPL type printer ensure that

 

ALL OTHER GDI or SPL drivers are uninstalled as

 

Windows allows only 1 of this type of driver to be

 

loaded.

3. Error message “insufficient memory”.

3. Delete any unnecessary files to secure enough

(The printing job sometimes stops due to insufficient

space on the hard disk and start the print job again.

virtual memory, this is caused by insufficient space on

 

the hard disk.)

 

 

 

6-24Service Manual

Samsung Electronics

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Contents Digital Laser MFP Key FeaturesVersion no Contents Troubleshooting Disassembly and ReassemblyExploded Views & Parts List Block diagramConnection Diagram Schematic DiagramSafety Warning PrecautionsToxic material Electric Shock and Fire Safety PrecautionsAssembly / Disassembly Precautions Handling PrecautionsWhen you move the printer Be careful with the high temperature partEnsure the printer is installed safely Disregarding this warning may cause bodily injurySuper Capacitor or Lithium Battery Precautions ESD PrecautionsProduct Overview Product SpecificationGeneral Specifications SpecificationsScan Specification Print SpecificationCopy Copy SpecificationPaper Handiling Specification Accessory Items Other SpecificationFront View System OutlineSensor Control Panel Scan Part System LayoutTransfer Ass’y Paper Feed MechanismDrive Ass’y Fixing PartFuserScanner Unit Safety Relevant FactsPressure roller Scan Image ControllerLSU Laser Scanner Unit Toner Cartridge CPU Part H/W Structure and DescriptionsIptop Scan Part ConfigurationOpe Pannel Micom controllerAsic Printer SectionCPU Unit Chorus 2 Block DiagramSmps & Hvps Copier PartHvps High Voltage Power Supply Remark Smps Switching Mode Power SupplyPrinting CH1+5V CH2+24V CH3+24VS SystemFuser AC Power Control Architecture S/W Structure and Descriptions2 S/W Overview Power on Initial ModuleEngine Print Processing Control Module Print Interface ModuleEngine Unit Control Module Paper SizePaper Type Functional Requirements of Fixing Unit Fuser Handling Print ModeAccumulated Printing Pages Elapsed Printing Time3.6Temperature in the Stand-By mode Temperature in the Warm-Up mode3.8Environmental Index Functional Requirements for LSU Control LSU Ready CheckSequence of LSU module Air Temperature Sensor Environment Recognition Functional Requirements of Environment RecognitionTransfer Roller Functional Requirements of Hvps Control Functional Requirements of Power Save Mode6.1 MHV 6.2 THVFunctional Requirements of OPC Drum Functional Requirements of Toner CartridgeFunctional Requirements of Fan Operation Door OpenOut Bin Tray Full Checking Paper jamPaper Jam Paper Jam1Open Heat Error TemperatureLow Heat Error Over Heat ErrorLSU Error To enter the Engine Test Mode Engine Test ModeDiagnostic To enter the Engine Test modePaper Path Paper Tray Clearing Paper JamsPaper Exit Area Manual Feeder Fuser Area or Around the Toner CartridgePrinting the System Data List Clearing the MemoryClearing the Drum LCD Status Display by Each Error Consumables and Replacement PartsRoller Defective image Typical defect Periodic Defective ImageDisplay Meaning Suggested solutions Error MessageDirect KEY ڌډڞڪګڴٻڟڤڭڠڞگٻڦڠڴ General Precautions on Disassembly Releasing Plastic LatchesWhenever servicing the machine, you must perform as follows Front Cover Rear Cove DC Fan Right Side Cover Left Side Cover Scanner Unit Remove the two screws securing the Scan Upper Unit Scan Motor Assy OPE Unit Middle Cover Unit Fuser Unwrap the Thermistor Harness, as shown below Exit Roller 12 LSU Drive Assy 13 FanMain PBA Engine Shield AssySmps Crum PCB Transfer Roller Feed Roller Remove the Feed Gear1 Assy, as shown below Pick Up Roller & Solenoid Disassembly and Reassembly Check and Cause Solution Printing Problems Causes and SolutionsVertical Black Lines and Bands Vertical White LineHorizontal Black Bands Black/White SpotDescription Digital Printer Dark Image or a Black Light ImageBackground Uneven DensityGhost Digital Printer Ghost Stains on the FaceBlank Page Print out Stains on BackCopy Problems White CopyBlack Copy Defective Image Quality Abnormal noisePaper Feed problems Causes and Solutions Wrong Print Position2 JAM 4 JAM 3 JAMPaper rolled in the fuser Multi-FeedingPaper rolled on the OPC Drum Printer Faults Causes and Solutions Fuser ErrorLSU Error Paper Empty Fuser gear melts due to overheating causing Paper JamCover Open Paper Empty without indicationNo error message when the cover is open Defective motor operation No PowerPrinted Vertical Lines become curved Precautions on Safe-keeping of Toner Cartridge Toner Cartridge ServiceService for the Life of Toner Cartridge Standard of guarantee for consumable partsSigns and Measures of Poor toner cartridge Fault Signs Cause & Check Solution Fault Signs Cause & Check Solution Ghost & Image Software Problems Causes and Solutions Printer is not workingAbnormal Printing How to delete the data in the spool manager Spool ErrorOPE 7Block Diagram 7.1 System Block DiagramExploded Views and Parts List SCX-4200/XAX Main Exploded View Housing Base Exploded View 24 22 Fuser Unit Exploded View Drive Assembly Exploded View Scan Assembly Exploded View OPE Assembly Exploded View Cassette Assembly Exploded View Service Parts ListModel SCX-4200/XAX HOUSING-M-TERMINAL R2SCX-4920N,ABSNH-1 ROLLER-M-EXIT F/UPML-1710,PCGE EXL-911 SCREW-TAPTITEPWH,+,B,M3,L10,NI PLT,SWRC LABELP-NOMBOXCOMMON,XAX,ART,100G,0 CBF HARNESS-PTLML-1710,CBF,UL 1061,2P,2 LCD-DISPLAYXEVVHX1620BHRC9,SCX-5312F 9Connection 9.1 SCX-4200 Connection Diagram10.1 Main Board1/7 Schematic DiagramsMain Board2/7 Main Board3/7 Main Board4/7 Main Board5/7 Main Board6/7 Main Board7/7 OPE Circuit Diagram SMPS-110V1/4 SMPS-110V2/4 SMPS-110V3/4 SMPS-110V4/4 SMPS-220V1/4 SMPS-220V2/4 SMPS-220V3/4 SMPS-220V4/4 Vacuum Cleaner Spring Hook Tool for TroubleshootingDriver TweezersAcronyms and Abbreviations IPC Select a location for the printer 11.4 A4 ISO 19752 Standard Pattern
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