Troubleshooting checklist
If the printer is not working properly, consult the following checklist. If the printer does not pass a step, follow the corresponding suggested solutions.
Condition |
| Suggested solutions |
|
|
|
Make sure that the | • | If the Online LED is off, check the power |
Online LED on the |
| cord connection. Check the power switch. |
control panel lights |
| Check the power source by plugging the |
green. |
| power cord into another outlet. |
|
|
|
Print a demo page | • | If a demo page does not print, check the |
to verify that the |
| paper supply in the tray. |
printer is feeding | • | If the paper jams in the printer, see page |
paper correctly. See |
| 9.1. |
page 2.1. |
|
|
|
| |
Check the demo | If there is a print quality problem, see page | |
page to see if it | 9.7. | |
printed correctly. |
|
|
|
|
|
Print a short | • | If the page does not print, check the cable |
document from a |
| connection between the printer and the |
software application |
| computer. |
to verify that the | • | Check the print queue or print spooler to |
computer and |
| see if the printer has been paused. |
printer are | • | Check the software application to ensure |
connected and are |
| that you are using the proper printer driver |
communicating |
| |
| and communication port. If the page is | |
correctly. |
| |
| interrupted during printing, see page 9.5. | |
|
| |
|
|
|
If completing the | • | “Understanding the LEDs” on page 9.4. |
checklist does not | • | “Solving general printing problems” on |
resolve the printer |
| page 9.5. |
problem, check the | • | “Common Windows problems” on page |
following |
| 9.9. |
troubleshooting | • | “Common PostScript problems” on page |
sections. |
| 9.9. |
| • | “Common Linux problems” on page 9.10. |
| • | “Common Macintosh problems” on page |
|
| 9.10. |
|
|
|
Understanding the LEDs
LED |
| Status |
| Description | |
|
|
|
|
|
|
Error | Red |
| On | • | A paper jam has occurred. To |
|
|
|
|
| solve the problem, see page 9.1. |
|
|
|
| • | The cover is open. Close the |
|
|
|
|
| cover. |
|
|
|
| • | There is no paper in the tray. |
|
|
|
|
| Load paper in the tray. |
|
|
|
| • | The printer has stopped printing |
|
|
|
|
| due to a major error. |
|
|
|
| • | The toner cartridge is not |
|
|
|
|
| installed. Install the toner |
|
|
|
|
| cartridge. |
|
|
|
| • | Your system has some |
|
|
|
|
| problems. If this problem occurs, |
|
|
|
|
| contact your service |
|
|
|
|
| representative. |
|
|
|
|
|
|
|
|
| Blinking | • | A minor error is occurring and |
|
|
|
|
| the printer is waiting for the error |
|
|
|
|
| to be cleared. When the problem |
|
|
|
|
| is cleared, the printer resumes |
|
|
|
|
| printing. |
|
|
|
| • | The toner cartridge is low. Order |
|
|
|
|
| a new toner cartridge. You can |
|
|
|
|
| temporarily improve print quality |
|
|
|
|
| by redistributing the toner. See |
|
|
|
|
| page 8.3. |
|
|
|
| • | The toner is totally exhausted. |
|
|
|
|
| Remove the old toner cartridge |
|
|
|
|
| and install a new one. See page |
|
|
|
|
| 8.4. |
|
|
|
| • | The toner cartridge reached the |
|
|
|
|
| end of its life. |
|
|
|
|
|
|
Online | Green |
| On | • | The printer is in power save |
|
|
|
|
| mode. |
|
|
|
| • | The printer is |
|
|
|
|
| receive data from the computer. |
|
|
|
|
|
|
|
|
| Blinking | • | Blinks slowly indicates that the |
|
|
|
|
| printer is receiving data from the |
|
|
|
|
| computer. |
|
|
|
| • | Blinks quickly indicates that the |
|
|
|
|
| printer is printing data. |
|
|
|
|
|
|
9.4 <Troubleshooting>