Samsung ML-2570 Series Troubleshooting checklist, Understanding the LEDs, Status Description

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Troubleshooting checklist

If the printer is not working properly, consult the following checklist. If the printer does not pass a step, follow the corresponding suggested solutions.

Condition

 

Suggested solutions

 

 

 

Make sure that the

If the Online LED is off, check the power

Online LED on the

 

cord connection. Check the power switch.

control panel lights

 

Check the power source by plugging the

green.

 

power cord into another outlet.

 

 

 

Print a demo page

If a demo page does not print, check the

to verify that the

 

paper supply in the tray.

printer is feeding

If the paper jams in the printer, see page

paper correctly. See

 

9.1.

page 2.1.

 

 

 

 

Check the demo

If there is a print quality problem, see page

page to see if it

9.7.

printed correctly.

 

 

 

 

 

Print a short

If the page does not print, check the cable

document from a

 

connection between the printer and the

software application

 

computer.

to verify that the

Check the print queue or print spooler to

computer and

 

see if the printer has been paused.

printer are

Check the software application to ensure

connected and are

 

that you are using the proper printer driver

communicating

 

 

and communication port. If the page is

correctly.

 

 

interrupted during printing, see page 9.5.

 

 

 

 

 

If completing the

“Understanding the LEDs” on page 9.4.

checklist does not

“Solving general printing problems” on

resolve the printer

 

page 9.5.

problem, check the

“Common Windows problems” on page

following

 

9.9.

troubleshooting

“Common PostScript problems” on page

sections.

 

9.9.

 

“Common Linux problems” on page 9.10.

 

“Common Macintosh problems” on page

 

 

9.10.

 

 

 

Understanding the LEDs

LED

 

Status

 

Description

 

 

 

 

 

 

Error

Red

 

On

A paper jam has occurred. To

 

 

 

 

 

solve the problem, see page 9.1.

 

 

 

 

The cover is open. Close the

 

 

 

 

 

cover.

 

 

 

 

There is no paper in the tray.

 

 

 

 

 

Load paper in the tray.

 

 

 

 

The printer has stopped printing

 

 

 

 

 

due to a major error.

 

 

 

 

The toner cartridge is not

 

 

 

 

 

installed. Install the toner

 

 

 

 

 

cartridge.

 

 

 

 

Your system has some

 

 

 

 

 

problems. If this problem occurs,

 

 

 

 

 

contact your service

 

 

 

 

 

representative.

 

 

 

 

 

 

 

 

 

Blinking

A minor error is occurring and

 

 

 

 

 

the printer is waiting for the error

 

 

 

 

 

to be cleared. When the problem

 

 

 

 

 

is cleared, the printer resumes

 

 

 

 

 

printing.

 

 

 

 

The toner cartridge is low. Order

 

 

 

 

 

a new toner cartridge. You can

 

 

 

 

 

temporarily improve print quality

 

 

 

 

 

by redistributing the toner. See

 

 

 

 

 

page 8.3.

 

 

 

 

The toner is totally exhausted.

 

 

 

 

 

Remove the old toner cartridge

 

 

 

 

 

and install a new one. See page

 

 

 

 

 

8.4.

 

 

 

 

The toner cartridge reached the

 

 

 

 

 

end of its life.

 

 

 

 

 

 

Online

Green

 

On

The printer is in power save

 

 

 

 

 

mode.

 

 

 

 

The printer is on-line and can

 

 

 

 

 

receive data from the computer.

 

 

 

 

 

 

 

 

 

Blinking

Blinks slowly indicates that the

 

 

 

 

 

printer is receiving data from the

 

 

 

 

 

computer.

 

 

 

 

Blinks quickly indicates that the

 

 

 

 

 

printer is printing data.

 

 

 

 

 

 

9.4 <Troubleshooting>

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Contents User’s Guide Page Contact Samsung World Wide Country Customer Care Center Web SiteContents Troubleshooting SpecificationsImportant Precautions and Safety Information Canadian Radio Interference Regulations FCC RegulationsIii EU Declaration of Conformity LVD,EMC Laser Beam PrinterSpecial features IntroductionFeatures ML-2510 ML-2570 ML-2571N Printer overviewFront view You can print in Windows 98/Me/NT 4.0/2000/XP32/64 bit/2003Control panel overview Finding more informationRear view Selecting a location Clearance spaceBasic setup Using toner save modePrinting a demo Using toner save mode Printing a demoSoftware overview Supplied softwarePrinter driver features Feature Windows Linux MacintoshSystem requirements WindowsLinux MacintoshRequirements Network setup Supported operating systemsInstalling an external wired network interface Server Loading print media Selecting print mediaType Size Dimensions Weight Capacitya Type Size WeightSupported sizes of paper Print media for manual duplex printingGuidelines for selecting and storing print media Guidelines for special print mediaType Guidelines Using the standard tray Loading paperUsing the manual tray Using manual feed modeTips on using the manual tray Knowing an output location Canceling a print job Printing a document Canceling a print jobBasic printing Printing a documentOrdering supplies and accessories AccessoryHow to purchase Toner cartridgeMaintenance Cleaning the printerCleaning the outside of the printer Cleaning the inside of the printerMaintenance Maintaining the toner cartridge Redistributing toner cartridgeToner cartridge storage Expected cartridge lifeReplacing the toner cartridge Printing a configuration Maintenance partsItems Yield Average Troubleshooting Clearing paper jamsPaper feed area Standard trayAround the toner cartridge Manual trayPaper exit area Tips for avoiding paper jamsTroubleshooting checklist Condition Suggested solutionsUnderstanding the LEDs Status DescriptionSolving general printing problems Settings and Printers. Right Spool Settings buttonClick the Samsung ML-2510 Series PCL 6, or Samsung MLSolving print quality problems Condition Suggested solutions Wrinkles or MisformedCharacters SkewCommon Windows problems Common PostScript problemsCommon Linux problems Common Macintosh problemsSpecifications Printer specificationsSpecifications and description ECP Index Software section Contents ML-2570/2571NONLY Using Your Printer in Linux Installing Printer Software Installing Software for Local PrintingTypical Installation Select Typical installation for a local printer. Click NextCustom Installation Select Custom installation. Click Next Select the components to be installed and click NextInstalling Software for Network Printing Custom Installation Installing Printer Software in Windows Reinstalling Printer Software Changing the Software LanguageRemoving Printer Software NextPrinting a Document Select your printer driver from the Name drop-down listPrinter Settings Layout TabPaper Orientation Paper Tab SourceScaling Printing Image Mode Graphics TabExtras Tab About TabPrinter Tab Using a Favorite Setting Using HelpAdvanced Printing Printing Multiple Pages on One Sheet of Paper N-Up PrintingPrinting Posters Printing BookletsPrinting on Both Sides of Paper Printing a Reduced or Enlarged DocumentFitting Your Document to a Selected Paper Size NoneUsing Watermarks Using an Existing WatermarkCreating a Watermark Editing a WatermarkUsing Overlays What is an Overlay?Using a Page Overlay Creating a New Page OverlayUsing Windows PostScript Driver AdvancedSetting Up a Host Computer Setting Up a Client ComputerCheck the Share this printer box Select Local Port and click New PortPrinter Setting ML-2570, 2571N olnly Troubleshooting GuideDriver Setting Only for Windows Understanding Smart PanelOpening the Troubleshooting Guide Using Printer Settings UtilityChanging the Smart Panel Program Settings Using Onscreen Help FileInstalling the Unified Linux Driver Installing the Unified Linux DriverGetting Started Uninstalling the Unified Linux Driver Click UninstallUsing the Unified Driver Configurator Printers ConfigurationOpening the Unified Driver Configurator Double-clickUnified Driver Configurator on the desktopConfiguring Printer Properties Ports ConfigurationClasses Tab Printing from Applications Printing FilesFile menu Installing printer driver for Macintosh Install the Printer driverUninstalling the Printer driver ML-2510 onlySetting Up the Printer ML-2570/ML-2571N onlyFor a Network-connected Macintosh For a USB-connected MacintoshPrinting Printing a DocumentSelect your printer name and click Add Changing Printer Settings Printing Multiple Pages on One Sheet of Paper Select the page order from the Layout Direction optionIndex Windows 15 toner save 15 true-type option GGGGGGGGGGGGGRev.3.00