Samsung ML-2570 Series manual Common Windows problems, Common PostScript problems

Condition		Suggested solutions
Horizontal	If horizontally aligned black streaks or smears
stripes	appear:
	•	The toner cartridge may be installed
		improperly. Remove the cartridge and
		reinsert.
	•	The toner cartridge may be defective. Install a
		new toner cartridge. See page 8.4.
	• If the problem persists, the printer may require
		repair. Contact a service representative.
Curl	If the printed paper is curled or paper does not
	feed into the printer:
	•	Turn over the stack of paper in the tray. Also
		try rotating the paper 180° in the tray.

An unknown	Your printer is probably being used at an altitude
image repetitively	of 2,500 m (8,200 ft) or above.
appears on a	The high altitude may affect the print quality
next few sheets
	such as loose toner or light imaging. You can set
or loose toner,
	this option through Printer Settings Utility or
light print or
	Printer Tab in printer driver’s properties. Refer
contamination
	to the Software Section for details.
occurs.

Common Windows problems

Condition	Suggested solutions
“File in Use”	Exit all software applications. Remove all
message appears	software from the StartUp Group, then restart
during installation.	Windows. Reinstall the printer driver.
“Error Writing to	• Ensure that the cables are connected
LPTx” message	correctly and the printer is on.
appears.	• If bi-directional communication is not turned
	on in the driver, it will also cause this
	message.
“General Protection	Close all other applications, reboot Windows,
Fault”, “Exception	and try printing again.
OE”, “Spool32”, or
“Illegal Operation”
messages appear.

Condition	Suggested solutions
“Fail To Print,” “A	These messages may appear during printing.
printer timeout error	Just keep waiting until the printer finishes
occurred,”	printing. If the message appears in standby
messages appear.	mode or after printing has been completed,
	check the connection and/or whether an error
	has occurred.

Note

• Refer to Microsoft Windows 98/Me/NT 4.0/2000/XP(32/64 bit)/ 2003 User’s Guide that came with your PC for further information on Windows error messages.

Common PostScript problems

The following situations are PostScript language specific and may occur when several printer languages are being used.

Note

• To receive a printed or screen displayed message when PostScript errors occur, open the Print Options window and click the desired selection next to the PostScript errors section.

Condition	Possible cause		Suggested solutions
PostScript file	The PostScript	•	Print a configuration page
can not be	driver may not		and verify that the PostScript
printed.	be installed		version is available for
	correctly.		printing.
		•	Install the PostScript driver;
			to installing the PS printer
			driver, see the Software
			Section.
		•	If problem consists, contact a
			service representative.
“Limit Check	The print job	You might need to reduce the
Error” message	was too	complexity of the page.
appears.	complex.
A PostScript	Print job may	Make sure that the print job is a
error page	not be	PostScript job. Check to see
prints.	PostScript.	whether the software
		application expected a setup or
		PostScript header file to be sent
		to the printer.
When print a	The resolution	Make sure that the resolution
document in	setting in the	setting in your printer driver
Macintosh with	printer driver	matches that in Acrobat
Acrobat Reader	may not be	Reader.
6.0 or higher,	matched with
colors print	that in Acrobat
incorrectly.	Reader.

9.9 <Troubleshooting>