Before Requesting Service | Samsung S19A10N manual

4-2 Before Requesting Service

Please check the following before requesting After-Sales service. If the problem continues, please contact your nearest Samsung Electronics Service Center.

A blank screen appears / I cannot turn the product on

Is the power cord connected properly?			Check the connection status of the power cord.

Does the screen display <Check Signal Cable> icon?			Check the cable connecting the PC and the product.

Does the screen display <Optimum resolution> icon?		This occurs when the signal from the graphics card exceeds
		the maximum resolution or the maximum frequency of the
		product.
		In this case, set up the appropriate resolution and the fre-
		quency for the product.


Does the screen display <power saving mode> icon and go		1. This icon will appear before the product goes to power-
black after five seconds?		saving mode.To restore normal operation, click the mouse
		or press any key on the keyboard.
		2. When the product is in power-saving mode, the screen will
		display <power saving mode> icon immediately if you press
		this button, and will go to power-saving mode again in five
		seconds.
		3. When the screen is displaying the <power saving mode>
		icon, the monitor will shut down if you press this button.

	The color is weird / The picture is displayed in black and white

Is the entire screen displayed in the same color as if viewing		Check the cable connection to the computer.
the screen through a cellophane paper?		Reinsert the graphics card into the computer completely.

Is the graphics card configured correctly?		Set up the graphics card referring to the user manual.

The display area suddenly moves to an edge or to the center.

	Did you change the graphics card or the driver?	Press this button to run the AUTO Adjustment function.

	Did you change the resolution and frequency appropriate to	Set the resolution and the frequency to the appropriate values
	Did you change the resolution and frequency appropriate to	in the graphics card
	the product?	in the graphics card
	the product?	refer to the (Standard Signal Mode Table)
		refer to the (Standard Signal Mode Table)

	Is the graphics card configured correctly?	Set up the graphics card referring to the user manual.

The pictures are out-of-focus.

Did you change the resolution and the frequency appropriate to the product?

Set the resolution and the frequency to the appropriate values in the graphics card

refer to the (Standard Signal Mode Table)

4-2	Troubleshooting