Before calling for service, check the information in this section to see if you can remedy any problems yourself. If you do need assistance, please call the phone number on the Information section or contact your dealer.
Symptom
No images on the screen. I cannot turn on the monitor.
Check List | Solutions |
Is the power cord | Check the power cord connection |
connected properly? | and supply. |
Can you see "No | Check the signal cable connection. |
Connection, Check |
|
Signal Cable" on the |
|
screen? |
|
I cannot see the On Screen Display.
If the power is on, reboot the computer to see the initial screen (the login screen), which can be seen.
Can you see "Video mode not supported" on the screen?
There is no image on the screen.
Is the power indicator on the monitor blinking at 1 second intervals?
Have you locked the On Screen Display (OSD) Menu to prevent changes?
If the initial screen (the login screen) appears, boot the computer in the applicable mode (the safe mode for Windows ME/XP/2000) and then change the frequency of the video card.
(Refer to the Preset Timing Modes)
Note: If the initial screen (the login screen) does not appear, contact the Service Center or your dealer.
You can see this message when the signal from the video card exceeds the maximum resolution and frequency that the monitor can handle properly.
Adjust the maximum resolution and frequency that the monitor can handle properly.
The monitor is in PowerSaver mode.
press a key on the keyboard to activate the monitor and restore the image on the screen.
Unlock the OSD by pressing the MENU button for at least 5 seconds.