Samsung 172S manual Troubleshooting, Check List, User’s Manual, Symptom, Solutions

Page 28

Troubleshooting

User’s Manual

Troubleshooting

Check List

Before calling for service, check the information in this section to see if you can remedy any problems yourself. If you do need assistance, please call the phone number on the warranty card, the phone number on the Information section or contact your dealer.

Symptom

Check List

Solutions

No images on the screen. I cannot turn on the monitor.

Is the power cord connected properly?

Can you see "No Connection, Check Signal Cable" on the screen?

If the power is on, reboot the computer to see the initial screen (the login screen), which can be seen.

Can you see "Video mode not supported" on the screen?

There is no image on the screen. Is the power indicator on the monitor blinking at 1 second intervals?

Connected using the DVI cable?

Check the power cord connection and supply.

(Connected using the D-sub cable) Check to see if the computer is connected properly.

(Connected using the DVI cable) If you still see an (error) message on the screen when the monitor is connected properly, check to see if the monitor status is set to analogue. Press Source button to have the monitor double-check the input signal source.

If the initial screen (the login screen) appears, boot the computer in the applicable mode (the safe mode for Windows ME/2000/XP) and then change the frequency of the video card.

(Refer to the Preset Display Modes)

Note: If the initial screen (the login screen) does not appear, contact a service center or your dealer.

You can see this message when the signal from the video card exceeds the maximum resolution and frequency that the monitor can properly handle.

Adjust the maximum resolution and frequency that the monitor can properly handle.

The monitor is in PowerSaver mode.

Press a key on the keyboard or move the mouse to activate the monitor and restore the image on the screen.

You may get a blank screen if you boot the system before you connect the DVI cable, or disconnect and then reconnect the DVI cable while the system is running as certain types of graphic cards do not send out video signals. Connect the DVI cable and then reboot the system.

Image 28

Contents SyncMaster 172B/172T/172S Index User’s ManualNotational Warning/Caution Safety InstructionsNotation Conventions Power Do not use a damaged or loose plugDo not connect too many extension cords or plugs to an outlet Installation Do not cover the vents on the monitor cabinetDo not place the monitor face down The TFT-LCD surface may be damagedClean Do not spray detergent directly on the monitorOther Do not remove coveror back. No user serviceable parts insideNever insert anything metallic into the monitor openings Unpacking Quick Setup GuidePower Cord Warranty CardInstallation CD IntroductionSyncMaster 172TDVI Cable Option Not available in allFront Use this button to auto adjustment direct access5. Power button 1. Auto button1. Auto button 2. Exit button Source button 3. Adjust buttons 4. Menu button 5. Power button 6. Power indicatorRear 2. Signal port2. Signal port 3. DVI port Setup SyncMaster 172B/172S Connecting Your MonitorSetup-General Setup SyncMaster 172T Setup-GeneralSetup Setup-For Multimedia model2. Headphone connection terminal Output 3. Volume 1. PC sound connection terminal InputAttaching a base Attaching a base Option1. VESA Mounting Brkt 2. Mounting interface pad Windows ME 2. Click Windows ME DriverWindows XP/2000 2. Click Windows XP/2000 DriverSetup Microsoft Windows XP Operating System 5. Click Update Driver.. and select Install from a list or.. then click Next button How to install 1. Click Start , Setting , Control Panel Microsoft Windows 2000 Operating System1. Click Start , Setting , Control Panel Microsoft Windows Millennium Operating System6. Choose Specify the location of the driver Microsoft Windows NT Operating SystemOn-Screen Display Troubleshooting Check ListSymptom SolutionsThe screen is out of focus or OSD cannot be adjusted Panel, Display, Settingsthe Driver Installation Instructions I cannot see the On Screen DisplayCheck the following items if there is trouble with the monitor Question AnswerHow can I adjust the resolution? How can I set the Power SavingSelf-Test Feature Check 1. Turn off both your computer and the monitorSelf-Test Feature Check Werning Messages EnvironmentUseful Tips Judging the monitors working conditionSpecifications General SyncMaster 172B/172SPlug and Play Capability Environmental considerationsDot Acceptable General SyncMaster 172T User’s Manual PowerSaver Power saving modePower Switch off StateHorizontal Frequency Preset Timing ModesVertical Frequency SeService InformationU.S.A BRAZILService SOUTH AFRICASWEDEN/DENMARK/NORWAY/FINLAND FRANCETerms ResolutionDot Pitch Vertical FrequencyRegulatory FCC Information User InstructionsUser Information VCCIIC Compliance Notice MPR II CompliancePCT Notice European NoticeEurope OnlyAB general requirements Why do we have environmentally-labelled monitors?What does labelling involve? What does labelling involve?continue Environmental RequirementsLead CadmiumWhy do we have environmentally labelled computers? CongratulationsTCO Development Environmental requirements Flame retardantsNatural Color How to install the Natural Color softwareHow to delete the Natural Color software program Natural Color Software ProgramFor Better Display Authority