32Appendices
Appendix B: Troubleshooting, continued
Common Picture Problems
Symptom | Remarks |
1.Picture does not look like a
tion picture. | to check if the source signal is supplying a |
| Not all signals are |
| programming from your cable or satellite provider, you must sub- |
| scribe to the provider’s |
| broadcasts are in |
| quality antenna suited to your location. |
|
|
2. TV has sound but no picture. | • Press MENU on the remote control. If the menu displays, then |
| there is a problem with the incoming signal. |
| • Check that all video inputs are plugged in firmly to the correct |
| input jacks. |
| • Press and hold the POWER button on the control panel for ten |
| seconds to perform System Reset. |
|
|
3. A color program appears as a black | • If using component video, check that the red, green, and blue |
and white image, or the colors are dim, | input cables are correctly connected to the red, green, and blue |
or the screen is black. | component video jacks. |
| • If using composite video, check that the incoming cable is con- |
| nected the TV’s green Y/VIDEO jack. |
| • The PerfectColor color balance has been incorrectly set. Reset |
| the PerfectColor balance. |
|
|
4. Picture from an HDMI input is noisy | • Compare the picture to the TV’s test picture (Picture > Picture+ |
(poor quality). | menu) to check the source of the noise. |
| • Upgrade a standard (unmarked) HDMI cable to a |
| HDMI cable. |
Network |
|
Symptom
I cannot connect the TV to the network.
Remarks
Go the Setup > Network menu. Obtain the TV MAC address and provide it to the router.
For assistance call 1(877)