LG Electronics 26LG3DCH, 32LG3DDH, 32LG3DCH, 22LG3DDH, 22LG3DCH, 26LG3DDH setup guide Troubleshooting

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Troubleshooting

General Troubleshooting (Some Quick and Easy Tips for Resolving Problems)

Symptom

Possible Cause(s)

 

 

Possible Solution(s)

Software Problems

 

 

 

 

Cannot direct enter

Channel not included in channel line-

 

After 2-5-5 + MENU (Commercial Mode Setup) or Express Script,

channel number or “No

up in TV controller (PTC).

 

only channels included in PTC will appear. If channel is available,

Signal” appears.

 

 

it can be added to channel lineup. If it is not available, the “No

 

 

 

Signal” message appears on the TV screen.

No channels present

Auto Tuning (channel search) not

 

Refer to Commercial Mode Setup or Express Script procedure,

after setup.

run.

 

as appropriate. Auto Tuning must be run in order for the channel

 

 

 

lineup to be populated. Note for Express Script: You must select

 

 

 

“Execute Auto Search” in the Auto Search screen to run the

 

 

 

search (see page 17). To reinitiate the Express Script, set

 

 

 

Installer Menu item 117 FACT DEFAULT to 001.

Power

 

 

 

 

No power.

See troubleshooting flow chart on following page.

Display Panel Picture

 

 

 

 

No picture.

Display panel is turned off.

 

Turn TV ON.

 

 

 

Power failure?

 

Antenna/cable not connected.

 

Connect antenna/cable signal to TV.

 

Connections incorrect.

 

Check connections on TV.

 

MPI not connected.

 

If applicable, connect MPI cable to MPI device.

 

Encrypted program.

 

Try another channel.

 

Wrong tuning band.

 

Adjust Installer Menu settings.

Erratic Operation

 

 

 

 

Installer Menu setup.

Wrong Installer Menu settings.

 

Adjust Installer Menu settings as required.

Installer Remote

 

 

 

 

Remote doesn’t work.

Remote not in TV Mode.

 

Use MODE key to select “TV”; puts remote into TV Mode.

 

Not aimed at IR remote sensor.

 

Point remote at TV’s IR receiver on TV.

 

Remote too far from IR sensor.

 

Move remote closer to TV’s IR receiver or darken room.

 

MPI not connected.

 

If applicable, connect MPI cable to MPI device.

 

IR path to TV’s receiver obstructed.

 

Remove obstructions.

 

Weak batteries.

 

Replace batteries.

 

Wrong battery polarity.

 

Check that “+” and “-” match in battery compartment.

 

Too much light in room.

 

Dim room light.

 

Bed Switch set to wrong bed.

 

Set Bed Switch or update Installer Menu, as necessary.

 

Wrong Installer Remote.

 

Requires compatible Installer Remote. Contact your LG dealer.

Picture Reception

 

 

 

 

Normal picture,

Audio muted.

 

Press MUTE or use Volume Up key to increase sound level.

poor or no sound.

Broadcast problem.

 

Try a different channel.

 

Pillow Speaker Switch setting.

 

Check Pillow Speaker Switch setting. If set to Normal, sound will

 

 

 

be heard on TV speakers. If set to Pillow, sound will be heard on

 

 

 

pillow speaker.

Note: For other problems not caused by the TV, refer to the other devices’ operating guide(s).

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Contents 206-4096 Rev G Copyright 2011, LG Electronics U.S.A., IncFor Customer Support/Service, please call Power Cord OverloadingAntenna Grounding According to NEC, ANSI/NFPA Cleaning GroundingDisconnect Device Outdoor Antenna GroundingTable of Contents Setup Checklist TV Overview / Setup ChecklistTV Overview Wall Mounts Vesa Standard TV MountsPedestal Mounts and Stands Rear Connections Panel 26/32LG3DCH 26/32LG3DDHSide Connections Panel / RF Antenna & MPI Connections Side Connections PanelRF Antenna & MPI Connections 2 InputMPI Card Slot MPI Card Removal / PPV Card InstallationRF Cable Pillow Speaker Setup Controlling the TV with Mechanical SwitchesConnect a Pillow Speaker to the LCD TV/Monitor Controlling the TV with Serial DataInstaller Overview Installer RemoteInstalling Batteries in Installer Remote Typical Installer MenuInstaller Remote Control Typical Key Functions Commercial Mode Setup for Master TV Set Installer Menu itemsSet up TV features Run Auto Tuning Channel SearchSet up channel banks Verify the TV setupRecommended Lock the channel lineup Express Script Installer Menu Wizard LG3DDH TVs onlyEasy installation complete Installer Menu Accessing the Installer MenuUsing the Installer Menu Installer Menu Items 000 throughInstaller Menu Items 027 through Hospital ModeInstaller Sequence Detailed Descriptions of Installer Menu ItemsMute Disable Sleep Timer Feature LevelHospital Mode Caption LockPoll Rate Timing PulseAuto Camport AUX StatusAtsc Tune Mode Back LightingAtsc Band Start Minor ChannelAudio Menu Notes TV Setup Menus OverviewLock Menu Notes Editing/Adding Channel Icons and/or Labels To perform channel editing/labelingChannels Available Charts Setting Up Channel BanksChannel Banks Setup Menu Channel Banks OverviewInactive TV Setup Channel Banks SetupChannel Status Options for Channel Banks Purpose Channel Banks Worksheet Clonable Menu Features Cloning Overview / Clonable Menu FeaturesBefore you begin cloning Cloning Procedures Learn Setup from Master TVTeach Master TV Setup to Target TV USB Cloning NotesTLL-1100A Clone Programmer TV Link TLL-1100A Cloning NotesCable Optional Set the Clock Clone Clock = TV Clock = Clone is VersionLT2002 Cloning Notes LT2002 Clone ProgrammerFrom previous Checking the Software Versions Upgrading TV/PTC SoftwareReference Power Consumption Settings Reference TV Camport Auto Sense Operation 26/32LG3DCH and 26/32LG3DDH TVs OnlyCamport Side Video Functionality Control Camport Operation Stand-aloneReference TV Aux Input Configuration RGBTroubleshooting Troubleshooting Flow Chart Controller Quick CheckCommercial Mode Check Clone Programmer Troubleshooting Reset Clone Programmer After Static ShockSymptom Possible Causes Possible Solutions Clone Programmer Master and Target TVsChannel Banks Setup Troubleshooting Symptom Cause SolutionReference Glossary of Terms Document Revision History Document Revision History / NotesDate Description 206-4096
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