Sanyo DWM-390 instruction manual Troubleshooting Guide, Symptom Possible Cause Corrective Action

TROUBLESHOOTING GUIDE

If you have followed the instructions and are having difficulty operation the unit, locate the SYMPTOM in the left column below. Check the corresponding POSSIBLE CAUSE and CORRECTIVE ACTION columns to locate and remedy the problem.

SYMPTOM	POSSIBLE CAUSE	CORRECTIVE ACTION
No power.	No power plug connection at the AC wall outlet.	Insert the power plug into the AC wall outlet.
The power is on, but the player does not	No disc is loaded.	Load a disc.
work.
No picture.	An unplayable disc is loaded.	Load a playable disc. (Check the disc logo, type,
		color system and regional code. See page E14.)
	The TV is not set to receive signal from the player.	Select the correct input function on the TV.
	The video cable is not connected.	Connect the video cable into the jack.
	The S-video cable is not connected.	Connect the video cable into the jack.
	“PROGRESSIVE” mode is set.	Select “INTERLACE” mode. (See page E15.)
No sound.	The TV is turned off.	Turn on the TV.
	The audio cables are not connected.	Connect the audio cables into the jacks.
	The audio equipment is turned off.	Turn on the audio equipment connected with the
		audio cable.
The playback picture is poor.	An unplayable disc is loaded.	Load a playable disc. (Check the disc logo, type,
		color system and regional code. See page E14.)
“ ” appears on the TV screen.	The selected function does not operate on the disc	The feature or action cannot be completed at this
	now.	time because:
		• The feature is not available at the moment.
		• The DVD software restricts it.
		• The DVD software doesn’t support the feature
		(e.g., angles).
The unit does not start playback.	No disc is loaded.	Load a disc.
	An unplayable disc is loaded.	Load a playable disc. (Check the disc logo, type,
		color system and regional code. See page E14.)
	The disc is loaded with the label side down.	Load the disc on the disc tray correctly.
	The disc is dirty.	Clean the disc or replace it. (See page E14.)
	“PARENTAL” is set.	Cancel the parental lock function or change the
		rating level. Reset it after play. (See page E34.)
“No Play” appears on the TV screen.	An unplayable disc is loaded.	Load a playable disc. (Check the disc logo, type,
		color system and regional code. See page E14.)
	“PARENTAL” is set.	Cancel the parental lock function or change the
		rating level. Reset it after play. (See page E34.)
	The disc may not have the correct file or data.	Load a playable disc.
The disc tray does not open.	The disc tray may be locked.	Press the q button on the unit until “Un-LOC”
		appears. (See page E16.)
The FL display on the unit is dark.	The display is set to “Dark”.	Reset it to “Normal”. (See page E32.)

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