Calling Black Box, Shipping and Packaging

CHAPTER 6: Troubleshooting

6.2 Calling Black Box

If you determine that your ProVideo Converter or Video Converter II is malfunctioning, do not attempt to alter or repair the unit. It contains no user- serviceable parts. Contact Black Box Technical Support at 724-746-5500. The problem may be solvable over the phone.

Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if you have a complete description, including:

•the nature and duration of the problem.

•when the problem occurs.

•the components involved in the problem, including the makes and models of the computer, video card, and video equipment.

•any particular application that, when used, appears to create the problem or make it worse.

•the display resolution and vertical refresh rate of the images you are trying to display.

6.3 Shipping and Packaging

If you need to transport or ship your Converter:

•Package it carefully. We recommend that you use the original container.

•If you are shipping the Converter for repair, include its power supply and its input and output cables. If you are returning the Converter, make sure you include everything you received with the unit. Before you ship, contact Black Box to get a Return Materials Authorization (RMA) number.