Troubleshooting
Check the following troubleshooting chart for the possible cause of a problem before contacting service.
Problem | Possible Cause | Solution |
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No power. | The power cord is disconnected. | Plug the power cord into the wall power |
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| outlet securely. |
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The power is on, but | No disc is inserted. | Insert a disc. (Check that the DVD or, |
the DVD player does |
| audio CD indicator in the display |
not work. |
| window lights.) |
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No picture. | The TV is not set to receive DVD signal | Select the appropriate video input |
| output. | source on the TV so the picture from the |
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| DVD player appears on the TV screen. |
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| The video cable is not connected | Connect the video cable securely. |
| securely. |
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| The connected TV power is turned off. | Turn on the TV. |
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No sound. | The equipment connected with the | Select the correct input source on the |
| audio cable is not set to receive DVD | audio receiver so you can listen to the |
| signal output. | sound from the DVD player. |
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| The audio cable is not connected | Connect the audio cable securely. |
| securely. |
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| The power of the equipment connected | Turn on the equipment connected with |
| with the audio cable is turned off. | the audio cable. |
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| The Digital Audio Output is set to the | Set the Digital Audio Output to the |
| wrong position. | correct position, then turn on the DVD |
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| player again by pressing POWER. |
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The playback picture is | The disc is dirty. | Clean the disc. |
poor. |
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The DVD player does | No disc is inserted. | Insert a disc. (Check that the DVD, or |
not start playback. |
| audio CD indicator in the DVD display |
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| lights.) |
| An unplayable disc is inserted. | Insert a playable disc. (Check the disc |
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| type, color system, and Regional Code.) |
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| The disc is placed upside down. | Place the disc with the playback side |
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| down. |
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| The disc is not placed within the guide. | Place the disc on the disc tray correctly |
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| inside the guide. |
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| The disc is dirty. | Clean the disc. |
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| A Lock level is set. | Cancel the Rating function or change |
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| the rating level. |
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The remote control | The remote control is not pointed at the | Point the remote control at the remote |
does not work properly. | remote sensor on the DVD player. | sensor on the DVD player. |
| The remote control is too far from the | Operate the remote control within 23 ft |
| DVD player. | (7 m). |
| There is an obstacle between the remote | Remove the obstacle. |
| control and the DVD player. |
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| The batteries in the remote control are | Replace the batteries with new ones. |
| exhausted. |
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