Troubleshooting
If the media converter fails, isolate and correct the failure by determining the answers to the following questions and then taking the indicated action:
1.Is the Power LED on the media converter illuminated?
NO
•Is the power adapter the proper type of voltage and cycle frequency for the AC outlet?
•Is the power adapter properly installed in the media converter and in the outlet?
•Contact Technical Support at (800)
YES
•Proceed to step 2.
2.Is the Copper LED illuminated?
NO
•Check the copper cable for proper connection.
•Contact Technical Support at (800)
YES
•Proceed to step 3.
3.Is the Fiber LED illuminated?
NO
•Check the fiber cables for proper connection.
•Verify that the TX and RX cables on the media converter are connected to the RX and TX ports, respectively, on the other
•Contact Technical Support at (800)
YES
•Contact Technical Support at (800)
Contact Us
Technical support
Technical support is available 24 hours a day.
US and Canada:
International:
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Chat live via the Web with Transition Networks Technical Support. Log onto www.transition.com and click the Transition Now link.
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Ask a question anytime by sending an
Address Transition Networks
6475 City West Parkway Minneapolis, MN 55344, U.S.A.
telephone:
toll free:
fax:952-941-2322
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