Motorola Understanding DCT700 Error Codes and Troubleshooting Methods
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DiagnosticsB-5

Error Codes

A sequence of LED flashes communicates errors when errors occur. The errors associated flash sequences, causes, and remedies are:

Code

Flash Sequence

Cause

Remedy

E 00

None; no error condition exists

Indicates normal condition after

Not applicable

 

 

initialization

 

E 01

MESSAGES LED flashes on and off

The set-top did not receive a

Restore out-of-band signal

 

 

connect message

Send a connect message

E 02

Repeating series of two MESSAGES

Init Error

The set-top needs a power

 

LED flashes, separated by a

 

cycle to recover

 

pause

 

 

E 03

Repeating series of three

DRAM error

Not used at this time

 

MESSAGES LED flashes, separated

 

 

 

by a pause

 

 

E 04 Repeating series of four MESSAGES LED flashes, separated by a pause

E 07 Repeating series of seven MESSAGES LED flashes, separated by a pause

E 08 Repeating series of eight MESSAGES LED flashes, separated by a pause

E 09 Repeating series of nine MESSAGES LED flashes, separated by a pause

E 10 POWER LED flashes on and off; MESSAGES LED remains off

DP-SRAM error

ROM verification failure

Faulty RAM, ROM, EEPROM, or POST failure (this is a hardware failure)

Dead battery or the memory has not been initialized; occurs if the battery fails to keep the RAM alive during power-down; causes set-top to be disconnected

Invalid serial number

Not used at this time

Power cycle the set-top; if repetitive, return for repair

Return the set-top for repair

Return the set-top for repair; requires factory initialization message

Not used at this time

E 11

POWER LED flashes once;

Invalid unit address

Return the set-top for

 

MESSAGES LED flashes once

 

repair; requires a unit

 

 

 

creation message

E 12

POWER LED flashes once;

POST failed

Not used at this time

 

MESSAGES LED flashes twice

 

 

E 13

POWER LED flashes once;

Sys_boot initialization failure

Power cycle the set-top; if

 

MESSAGES LED flashes three times

 

repetitive, return for repair

E 14

POWER LED flashes once;

System startup failure

Power cycle the set-top; if

 

MESSAGES LED flashes four times

 

repetitive, return for repair

E 15

POWER LED flashes once;

TSI structure is corrupted

Power cycle the set-top; if

 

MESSAGES LED flashes five times

 

repetitive, return for repair

E 16

POWER LED flashes once;

Bad flash number specified for

Error logged, ignore

 

MESSAGES LED flashes six times

Initiate Flash Platform

 

E 17

POWER LED flashes once;

Bad platform validation

Error logged, ignore

 

MESSAGES LED flashes seven

step number

 

 

times

 

 

Only the ALPS TDER1-0001 A appears on the on-screen display.

DCT700 Installation Manual

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Page 28 Page 30
Contents Installation Manual DCT700 Page Page Contents Specifications TroubleshootingDiagnostics Abbreviations and AcronymsTables FiguresDCT700 set-top front and rear views IntroductionUsing This Manual Standard FeaturesStandard Interfaces Related DocumentationCalling for Repairs Document ConventionsIf You Need Help Overview Rear panel featuresKey Function Front panelMotorola DRC450 Universal Remote Control Remote ControlKeyItemDescription Back view of DRC450 remote control Installing Batteries in the Remote ControlBefore You Begin InstallationInstalling the DCT700 Connecting the DCT700 to a TV using RF connectors Standard Cabling DiagramStandard VCR cabling Standard VCR Cabling DiagramStandard baseband cabling Composite Baseband Cabling DiagramsBaseband audio and video connections to a VCR and TV Audio on the VCR Stereo Cabling Diagrams BasebandAudio on VCR/Audio output on TV Operational check procedures Feature Testing ProcedurePower on Operational CheckSet-top Cold Initialization Problem TroubleshootingPossible Solution Troubleshooting guidelinesSpecifications Preliminary DCT700 Installation Manual DiagnosticsUsing Diagnostics General Status Button Function using the diagnostics main menuField Description Code Flash Sequence Cause Remedy Error CodesOut-of-Band OOB Status DiagnosticsB-7 SNR In-band StatusGood FairStatus Description Audio/Video StatusTvpc Unit AddressCurrent Channel Status Firmware VersionService AuthorizationType StatusFPK OSD Variable StateTvpc Required Renewable SecurityNot Required CryptoApplication APP Code Modules Upstream Modem Starvue II DiagnosticsIppv Last LineEeprom Version Number Memory StatusPlatform ApplicationUPM Interactive InfoUpstream ID StateControl Channels MAC Frequency TableIn-Band Program Association Table PAT Message TypesIn-Band Program Map Table PMT Task StatusIn-Band Multicast Address Filter USB DiagnosticsKeyboard / LED Diagnostics VOD Abbreviations and AcronymsCSR DCT700 EMM EPG HRC IPG Ippv IRC Mgbi
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DTC700, DCT700 specifications

The Motorola DCT700 and DTC700 are digital set-top boxes that have made significant contributions to the evolution of television viewing. These devices serve as intermediaries between broadcast signals and your television, providing an enhanced viewing experience and access to a host of features that go beyond traditional cable.

One of the main features of the Motorola DCT700 is its ability to decode digital television signals, allowing users to receive high-quality video and audio. The box supports both standard definition (SD) and high definition (HD) content, which ensures compatibility with a wide range of televisions. This flexibility makes it an excellent choice for both older systems and modern setups.

The DCT700 includes a built-in cable modem, which supports video on demand (VOD) services, enabling users to select and watch their favorite shows and movies at their convenience. This functionality has become increasingly important in an era where viewers expect content on demand, transforming the way people approach their television habits.

Another notable characteristic of the DCT700 is its user-friendly interface. The remote control is designed for easy navigation, allowing users to quickly find channels, access the on-screen program guide, and manage parental controls. This focus on user experience is critical for attracting and retaining customers in a competitive market.

The Motorola DTC700 variant is optimized for use with digital cable systems, providing features like digital video recording (DVR), which allows users to pause, rewind, and even record live television. This functionality enhances the viewing experience by allowing viewers to catch up on their favorite programs without the constraints of traditional scheduling.

Both models boast a compact design, making them easy to fit into any entertainment setup without occupying much space. They also include multiple output options, such as HDMI and coaxial cables, ensuring that they can connect to a broad range of TVs and audio systems.

In summary, the Motorola DCT700 and DTC700 set-top boxes are pivotal in the transition to digital television. With their robust feature sets, user-friendly interfaces, and compatibility with modern viewing habits, these devices stand out in the competitive landscape of entertainment technology. Whether you're a casual viewer or a dedicated binge-watcher, these set-top boxes provide the functionality needed to enhance your television experience.
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