Problem | Solution |
No power | –Check if the AC power cord is properly connected. |
| –Unplug the AC power cord, and wait for 5-10 seconds and then plug |
| it in again. |
| |
No sound or picture | –Check if the TV is switched on. |
| –Check the video and HDMI connection. |
| –Check the VIDEO/AUDIO cable connections to the TV. |
| (Refer to page 15 for Connection to a TV (for video).) |
| –When signals are output from the HDMI OUT terminal, progressive |
| signals are not output from the COMPONENT VIDEO OUT jacks. |
| Press the HDMI button on the front panel to set the HDMI output |
| mode to “hdOFF”. |
| –Check if the AUDIO EX is set to “ON”. If it is the case, set it to |
| “OFF”. |
| –Check if the PROGRESSIVE mode is set correctly. See pages 12 |
| and 28. |
| |
Distorted picture | –Sometimes a small amount of picture distortion may appear. |
| This is not a malfunction. |
| –Connect the player directly to the TV. |
| –Check if the PROGRESSIVE mode is set correctly. See pages 12 |
| and 28. |
| |
Completely distorted picture or | –Connect the player directly to the TV. |
black/white picture with DVD | –Make sure the disc is compatible with the player. |
| |
No sound or distorted sound | –Adjust the volume. |
| –Check if the speakers are connected correctly. |
| –HDMI sound is not output when HDMI AUDIO is set to “OFF”. |
| |
No audio at digital output | –Check the digital connections. |
| –Check the Audio Setting. |
| –Digital signals cannot be output with Super Audio CDs. Use analog |
| connections. |
| –Area of Super Audio CD being played (MULTI-CH/2CH/CD) does |
| not match amplifier connections. |
| |
No image from the HDMI connection | –Check the HDMI connection. (Check the status of the HDMI related |
| indications.) |
| –Check if the connected monitor equipment or other equipment sup- |
| ports HDCP. (This player will not output a video signal unless the |
| other equipment supports HDCP.) |
| –Connect the player to the display equipment using the Video cable |
| (supplied), and check the HDMI settings. |
| –Check if the output format of this player (HDMI FORMAT) matches |
| the supported input format of other connected equipment. |
| |
Picture freezes momentarily | –Check the disc for fingerprints/scratches and clean with a soft cloth |
during playback | wiping from center to edge. |
| –Clean the disc. |
| |
Disc can’t be played | –Clean the disc. |
| –Ensure the disc label is facing up. |
| –Check if the disc is defective by trying another disc. |
| –Cancel the Parental Lock or change the control level. |
| –Insert a correct disc that can be played on this player. |
| |
No return to start-up screen when disc is removed | –Reset the player by switching the player off, then on again. |
| |
The player does not respond to the remote control | –Aim the remote control directly at the sensor on the front of the |
| player. |
| –Reduce the distance to the player. |
| –Replace the batteries in the remote control. |
| –Re-insert the batteries with their polarities (+/– signs) as indicated. |
| |
Buttons do not work or the player stops | –To completely reset the player, unplug the AC cord from the AC |
responding | outlet for 5-10 seconds. |
| |
The remote control doesn’t seem to work | –Check if the REMOTE CONTROL IN jack on the rear panel is |
| connected. |
| –Check if the REMOTE CONTROL switch is set to the correct |
| position. |
| |