Marantz DV4610 manual Troubleshooting Guide, Problem Solution

TROUBLESHOOTING GUIDE

If the DVD player does not perform properly when operated as instructed in this User Guide, check the player, consulting the following checklist.

Problem	Solution
No power	–Check if the AC power cord is properly connected.
	–Unplug the AC power cord, and wait for 5-10 seconds and then plug
	it in again.
No sound or picture	–Check if the TV is switched on.
	–Check the video connection.
	–Check the VIDEO/AUDIO cable connections to the TV.
	(Refer to page 14 for Connection to a TV (for video).)
	–Check if the VIDEO OUT mode is set correctly. See pages 12 and
	25.
Distorted picture	–Sometimes a small amount of picture distortion may appear.
	This is not a malfunction.
	–Connect the player directly to the TV.
	–Check if the VIDEO OUT mode is set correctly. See pages 12 and
	25.
Completely distorted picture or	–Connect the player directly to the TV.
black/white picture with DVD	–Make sure the disc is compatible with the player.
No sound or distorted sound	–Adjust the volume.
	–Check if the speakers are connected correctly.
No audio at digital output	–Check the digital connections.
	–Check the Audio Setting.
No DTS audio output	–Use DIGITAL OUT jacks when outputting the DTS audio.
Picture freezes momentarily	–Check the disc for fingerprints/scratches and clean with a soft cloth
during playback	wiping from centre to edge.
	–Clean the disc.
Disc can’t be played	–Clean the disc.
	–Ensure the disc label is facing up.
	–Check if the disc is defective by trying another disc.
	–Cancel the Parental Lock or change the control level.
	–Insert a correct disc that can be played on this player.
No return to start-up screen when disc is removed	–Reset the player by switching the player off, then on again.
The player does not respond to the remote control	–Aim the remote control directly at the sensor on the front of the
	player.
	–Reduce the distance to the player.
	–Replace the batteries in the remote control.
	–Re-insert the batteries with their polarities (+/– signs) as indicated.
Buttons do not work or the player stops	–To completely reset the player, unplug the AC cord from the AC
responding	outlet for 5-10 seconds.
The remote control doesn’t seem to work	–Check if the REMOTE CONTROL IN jack on the rear panel is
	connected.
	–Check if the REMOTE CONTROL switch is set to the correct
	position.
The player does not respond to some	–Operations may not be permitted by the disc.
operating commands during playback	Refer to the instructions of the disc.
The player cannot read CDs/DVDs	–Use a commercially available CD/DVD cleaner to clean the lens
	before sending the player for repair.
Angle does not switch	–The angle cannot be switched for DVDs which do not contain multi-
	ple angles. In some cases multiple angles are only recorded for
	specific scenes.
Playback does not start when the title is selected	–Check the “PARENTAL” setting.
The password for rating level has been forgotten	–Enter the default password “4737”, then your forgotten password will
	be cleared.
The player does not recognise DivX® files	–Check if the file name, including an extension, consists of more than
	136 characters. If that does, the player does not recognise the file.

NOTES:

•Some functions are not available in specific modes, but this is not a malfunction. Read the description in this User Guide for details of correct operations.

•Playback from a desired track and Random Playback are not available during Programme Playback.

•Some functions are prohibited on some discs.

•When playing back Video CDs with PBC function, some operations (e.g., select and track repeat) cannot be performed. Cancel PBC function temporarily to perform those operations. See page 15.

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