Troubleshooting
Identifying Problems
If there are any problems when using the product, please consult the list below. If the list does not solve the problem, call our Customer Service Center immediately.
TV Problems
The TV can’t be turned on.
•Make sure the AC cord is plugged in.
•Check the wall outlet, make sure the AC output works normally and stably.
•The side panel may be locked (disabled). Use the remote control to turn on the TV.
•Select the Keypad Lock function in the PARENTAL Menu and press ENTER to uncheck the locking status.
There is no picture or sound but the TV is on and there is a “No Signal” sign on screen.
•Are you trying to use an input source with no device connected to it? For using other video/audio device, make sure the external device works normally first, then press INPUT and choose the right input source.
•The Signal Type option may be set incorrectly. Go to page 20 for detailed instructions.
•The channel may be blank. Try to search the channel again or change another channel.
The sound is fine, but the picture is poor.
•If you can only get black and white pictures from external device that you've connected to your TV, maybe it is due to the video cables is not connected well, or they are connected wrongly. Check the connection stability first, then check the correctness. For AV input, the yellow video cable connects to the yellow Video In jack on the side of your TV. For Component input, the three Y, Pb, Pr video cables (red, blue, and green) should be connect to the corresponding input jacks on the side of your TV.
•Check the antenna connections. Make sure all of the cables are firmly connected to the TV jack on side of your TV.
•Try adjusting the color features to improve.
There is no sound, but the picture is fine.
•The sound might be muted. Try pressing the MUTE button to restore sound.
•For using AV or Component, remember to connect the device’s left and right audio output correctly. The left channel cable is white and the right channel cable is red. Please match the cables and jacks according to their colors.
•The sound settings may not be set correctly. Go to page 25 for more information.
•If your audio source has only one jack or is a (mono) audio source, make sure you have plugged the connection into the Audio In L jack (white) on the TV.
The buttons on the top panel don’t work.
•The side panel may be locked (disabled). Use the remote control to turn on the TV.
•Select the Keypad Lock function in the PARENTAL Menu and press ENTER to uncheck the locking status.
•Unplug the TV from the AC power for 10 minutes and then plug it back. Turn the TV on and try again.
The TV turns off unexpectedly.
•The electronic protection circuit may have been activated because of a power surge. Wait 30 seconds and then turn the TV on again. If this happens frequently, the voltage in your house may be abnormal. If the other electronic equipment in your home can’t work normally, consult a qualified service personnel.
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