Assistance Section
Troubleshooting
| Common Problems | Solutions |
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| Subtitle and/or audio | If the subtitle and/or audio language does not exist on the disc, the |
| language is not the one | initial settings will not be seen/heard. The disc’s riority language is selected |
| selected from the initial setting | instead. Set the subtitle and/or audio language manually through the |
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| Info Display. |
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| The menu is displayed in | The Menu Language preference is set to that language. Go to Language Prefs in |
| a foreign language | Setup menu and select the language you prefer. See p. 47. |
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| Play doesn’t begin | The rating of the title on the disc exceeds the rating limit set in the DVD Limits |
| when you press PLAY | Divx Limits menu. Unlock the player or change the rating limit in those menus. |
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| No forward or reverse scan | • Some discs have sections that prohibit rapid scanning, or title and |
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| chapter skip. |
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| • If you’re trying to skip through the credits warning information at the |
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| beginning of a movie, you won’t be able to. This part of the title (movie) is |
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| often programmed to prohibit skipping through it. |
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| Disc won’t play | Both the player and the disc are coded by region. If the regional codes don’t |
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| match, the disc cannot be played. This player is Region No. 1. |
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| Desired angle cannot be changed | Some discs don’t have the |
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| it in certain parts of the movie. |
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| Picture has wrong aspect ratio | Change the TV Image setting in the Setup menu. See p. 48. |
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| I forget the password | Your player is equipped with a |
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| the STOP button on the front of the DVD Player and the STOP button on the |
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| remote control at the same time. (Hold both buttons down at the same time |
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| for at least 3 seconds). |
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| Cannot copy discs to video tape | You can’t record digital video discs onto videocassettes because the discs are |
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| encoded with |
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| Disc tray won’t open | Disengage the dealer tray lock feature. Press and hold a combination of buttons |
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| on the front panel at the same time. Press and hold STOP, ON•OFF, and |
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| OPEN•CLOSE for at least three seconds. |
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| Disc won’t eject | When you put a disc into the player, the player reads the disc which may |
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| take up to 15 seconds. You won’t be able to eject the disc during this time. |
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| Wait 15 seconds and try again. |
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