Troubleshooting guide

Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart do not solve the problem, refer to the “Customer Services Directory” on page 20 if you reside in the U.S.A., or refer to the “Product information” on page 4 if you reside in Canada. In other areas, consult your dealer for instructions. (Reference pages are shown in parentheses.)

Troubleshooting guide

Power

No power.	≥Insert the AC power supply cord securely into the household
	AC outlet. (7)
The unit is	≥When “Auto Power Off” is set to “On”, the unit automatically
automatically	switches to standby after approximately 30 minutes in the
switched to the	stop mode. (17)
standby mode.

No operation

No response	≥This unit cannot play discs other than the ones listed in
when any buttons	these operating instructions. (5)
pressed.	≥The unit may not be operating properly due to lightning,
	static electricity or some other external factor. Turn the unit
	off and then back to ON. Alternatively, turn the unit off,
	disconnect the AC power supply cord, and then reconnect it.
	≥Condensation has formed: Wait 1 to 2 hours for it to
	evaporate.
No response	≥Check that the batteries are installed correctly. (7)
when remote	≥The batteries are depleted: Replace them with new ones. (7)
control buttons	≥Point the remote control at the remote control sensor and
pressed.	operate. (8)

No picture or	≥Check the video or audio connection. (6, 7)
sound.	≥Check the power or input setting of the connected
	equipment.
	≥Check that the DVD-RAM has something recorded on it.
You have forgotten	≥While stopped, press and hold [QUICK OSD] [DVD-S29]or
your ratings	[ADVANCED DISC REVIEW] [DVD-S26]and [;] on the unit
password.	and then also press and hold [< OPEN/CLOSE] on the unit
Reset all the settings	until “Initialized” disappears from the television. Turn the unit
to Factory Preset.	off and on again. All settings will return to the default values.

Specific operation impossible or incorrect

Subtitle position	≥Adjust the position. (“Subtitle Position” in Display Menu) (15)
is wrong.

No subtitles.	≥Display the subtitles. (11)
The subtitles	≥Clear the subtitles. (11)
overlap closed
captions recorded
on discs.

In A-B repeat,	≥The end of an item becomes point B when it is reached.
point B is
automatically set.
Repeat play is	≥A-B repeat is canceled when you press [QUICK REPLAY].
automatically	≥Repeat play may be canceled when you press [CM SKIP] or
canceled.	[ADVANCED DISC REVIEW].

Picture incorrect

Picture distorted.	≥Ensure that the unit is not connected through a video
	cassette recorder. (6)
	≥Make sure that progressive output has not been selected
	when the connected television is not progressive compatible.
	Press and hold [CANCEL] until the picture displays correctly.
	The settings will return to “480i”.
Picture size	≥Change “TV Aspect” in “Video” tab. (16)
doesn’t fit the	≥Use the television to change the aspect. If your television
screen.	does not have that function, change “4:3 Aspect” in Display
	Menu. (15)
	≥Change the Zoom setting. (10)
The television	≥PAL discs cannot be played.
may display
incorrectly or

RQT8218

It takes time before play starts. [MP3]

The program and random play functions do not work. [DVD-V]

Menu doesn’t appear. [VCD] with

playback control

≥Play may take time to begin when an MP3 track has still picture data. Even after the track starts, the correct play time will not be displayed, however this is normal.

≥These functions do not work with some DVD-Videos.

≥Press [∫] twice and then press [1] (PLAY).

colors appear
faded.
Menu not	≥Restore the zoom ratio to a1.00. (10)
displayed	≥Set “Subtitle Position” in Display Menu to “0”. (15)
correctly.	≥Set “4:3 Aspect” in Display Menu to “Normal”. (15)

Auto zoom	≥Turn off TV’s zoom function.
function does not ≥Use the other preset aspect ratios or manual adjustment. (10)
work well.	≥Zoom function may not work well, especially in dark scenes
	and may not work depending on the type of disc.