Troubleshooting guide
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the solutions indicated in the chart do not solve the problem, consult your dealer for instructions. (Reference pages are shown in parentheses.)
The following do not indicate malfunction. ≥Sound from the AC adaptor during recharging.
≥The battery pack warming up when recharging or during use.
≥The surface and area around the unit becoming warm when used for long periods.
Power
No power
Unit turns off automatically.
Cannot charge or the [CHG] indicator fails to light.
Play time dramatically reduced after recharging.
Difficulty inserting the plug or the plug is loose when connecting Car DC Adaptor.
≥Check connections to the AC adaptor or battery pack. (8)
≥The unit has protection circuitry that is activated if it becomes too hot
or too cold. The unit will not work if this occurs. Use the unit between 5 oC and 35 oC.
≥The unit turns off after it has been stopped for about 15 minutes
(5 minutes when the unit is powered by the battery pack) to conserve power. Turn the unit on again.
≥The battery pack can only be recharged when the unit is off.
≥The charging time increases when the temperature is too hot or too cold, and charging may not be possible under some circumstances.
≥Check connections to the AC adaptor or battery pack. (8)
≥The battery pack has reached the end of its service life (It can be recharged about 300 times).
≥Set the plug switch to “N” (Narrow) or “W” (Wide) to adjust the plug size depending on the type of socket. (19)
Troubleshooting guide
No operation
No response when any buttons pressed.
You have forgotten your ratings password.
Reset all the settings to Factory Preset.
No picture or sound
≥This unit cannot play discs other than the ones listed in these operating instructions. (6)
≥The unit may not be operating properly due to lightning, static electricity or some other external factor. Turn the unit off and then back to ON. Alternatively, turn the unit off, disconnect the power source (AC or battery pack), and then reconnect it.
≥Condensation has formed: Wait 1 to 2 hours for it to evaporate.
≥While stopped, press and hold [:] and [;] on the unit and then also press and hold [1, ON] on the unit until “Initialised” disappears from the screen. Turn the unit off and on again. All settings will return to the default values.
≥Check that the disc has something recorded on it.
Specific operation impossible or incorrect
28
It takes time before play starts.
Menu doesn’t appear. [VCD] with playback control
Subtitle position is wrong.
No subtitles
In
Play doesn’t start.
≥Play may take time to begin when an MP3 track has still picture data. Even after the track starts, the correct play time will not be displayed; however, this is normal.
≥This is normal on DivX video.
≥Press [∫,
≥Adjust the position. (“Subtitle Position” in Display Menu) (23)
≥Display the subtitles. (14)
≥The end of an item becomes point B when it is reached.
≥This unit may not play WMA and MPEG4 that contains still picture data. ≥If playing DivX VOD content, refer to the homepage where you
purchased the DivX VOD content. (Example: www.divx.com/vod)
≥If a disc contains
RQT8248