Panasonic TQBC2206 warranty Other, Frequently Asked Questions FAQs, etc, Problem Actions

FAQs

Before requesting service or assistance, please follow these simple guides to resolve the problem. If problem still persists, please contact your local Panasonic dealer for assistance.

Problem Actions

•Digital TV reception technology requires high quality, robust DTV signals which in some domestic aerial

White spots or shadow

installations, may be relatively poor despite good analogue reception.

images (noise)

•Check the position, direction, and connection of the aerial.

Permanently lit spots on

Aerial connection when using DTV and VCR / DVD Recorder

•To maintain optimum signal quality from TV aerial, use a TV aerial splitter (as illustrated) when connecting two or more equipments to the same aerial.

TV

		(Individual aerial)
		Splitter
Aerial	Aerial Output
Input	Aerial Output	Aerial Input
terminal
VCR		(Individual aerial)

Neither image nor sound is produced

•Is the TV in “AV mode”?

•Is the mains lead plugged into the socket outlet?

•Is the TV turned On?

•Check Picture Menu (p. 20) and volume.

An error message appears

•Follow the message’s instructions.

•If the problem persists, contact the authorized Service Centre.

screen

•Due to production process involved in this technology this may result in some pixels which are permanently lit or unlit. This is not a malfunction.

Contrast is reduced

•Contrast is lowered when the following conditions without any user operation for a few minutes:

●no signal in DVB or AV mode

●selected invalid channel

●selected radio channel

●displayed menu

●Thumbnail, list or still picture in SD Card mode

		Check to ensure your area is covered by DVB transmissions.
		•(www.dba.org.au/)
		Check that the aerial and antenna cable are designed for DVB.
	After DVB Auto Tuning only	•For your safety, the aerial and cable should be inspected / installed by a
		licenced installer that should comply with Australian Standard AS1417.1.
	some or no DVB channels are	Note: If you live within 5-10 Km of DVB transmission towers, a
DVB	found	combined VHF / UHF aerial should be adequate. Outside this area,
		separate VHF and UHF aerials provide superior reception performance.
		If you live in a unit or apartment, check to ensure the Master
		•Antenna TV (MATV) system is designed for analogue and DVB-T
		reception. Please consult your body corporate. (www.dba.org.au/)
		Check “Signal Display”. (p. 25)
		•If “Signal Quality” or “Signal Strength” are displayed in red or
		constantly changing, check aerial.
		If problem persists consult your local TV aerial installer.
		Check that the aerial and antenna cable are designed for DVB.
	Picture regularly breaks up on	•For your safety, the aerial and cable should be inspected / installed by a
		licenced installer that should comply with Australian Standard AS1417.1.
	some channels, or	•Interference (known as impulse noise) from household appliances

	Problem			Actions
	Chaotic image, noisy		Set “P-NR” in the Picture Menu (to remove noise). (p. 20)
		••Check nearby electrical products (car, motorcycle, fluorescent lamp).
Screen	No image can be displayed	•(p.Is “Colour”20)		or “Contrast” in the Picture Menu set to the minimum?
	Blurry or distorted image	•	Reset channels. (p. 24)
	(no sound or low volume)
	Unusual image is displayed	•again.Turn off the TV with Mains power On / Off switch, then turn it on
	No sound is produced		Is “Sound mute” active? (p. 7)
Sound		••Is the volume set to the minimum?
	Sound level is low	•Sound signal reception may be deteriorated.
	or sound is distorted
	Whirling sound is heard		The sound is from built-in cooling fan
		•(not a sign of faulty operation).
			Set the sound setting of the connected equipment to “2ch L.PCM”.
	Sound is unusual	•Check the “HDMI1 / 3 Input” setting in the Sound Menu. (p. 20)
		•If digital sound connection has a problem, select analogue sound
HDMI		•connection. (p. 29)
	Pictures from external equipment		Is the HDMI cable connected properly? (p. 34)
		•Turn Off the TV and equipment, then turn them On again.
	are unusual when the equipment	•Check an input signal from the equipment. (p. 39)
	is connected via HDMI	••Use an equipment compliant with EIA/CEA-861/861B.

	“No Signal” message		such as light switches, fridges etc may cause picture break up and /
			or audio distortion. Use high quality quad shielded coaxial cable fly
			lead between TV and antenna wall socket to minimise impulse noise
			pickup. If problem persists consult your local TV aerial installer.
			When “No Signal” message is displayed check TV aerial connection.
		•The received signal may be too weak to allow the TV to reliably lock to the
		•desired “No Signal” channel to generate a stable picture. Repeat the tuning
			procedure (p. 24). If problem persists consult your local TV aerial installer.
	Picture very infrequently		Electrical atmospheric interference caused by local or distant
		•lighting storms or heavy rain with wind in “leafy” locations may
	breaks up on some or all		cause pictures to break up and audio to mute or distort momentarily.
	channels		Impulse noise interference from an infrequently used electrical appliance,
		•or a passing vehicle or lawn mower with a “noisy” ignition system.
	TV takes so long to turn on		Like your computer, the TV has to run a number of diagnostic and
		•software checks before it can display any broadcast channels.
	The channel cannot be changed	•	Is the TV in Teletext mode? (p. 16)
Other
	The channel cannot be selected	•	Is the channel locked? (p. 25)

TV goes into “Standby mode”	Off Timer function is activated.
	••The TV enters “Standby mode” about 30 min. after broadcasting ends.
The remote control does not work	Are the batteries installed correctly? (p. 6)
	••Has the TV been switched On?

•Frequently Asked Questions FAQs, etc.

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