Operation

The unit is on but cannot be operated.

¾The unit can be operated only when the LCD screen is open. (> 10)

¾Is the incorrect playback media or operation function selected?

¾The unit may not be operating properly due to lightning, static electricity or some other external factor. Turn the unit off and then back to on. Alternatively, turn the unit off, disconnect the power source (AC or battery pack), and then reconnect it.

¾Condensation has formed. Wait 1 to 2 hours for it to evaporate.

Play fails to start even when [1] (PLAY) is pressed. Play starts but then stops immediately.

¾Insert the media correctly with the label facing up. (> 13)

¾The media is dirty. (> 5)

¾You tried to play a blank media or unplayable media on this unit. (> 6)

No response when remote control buttons pressed.

¾The unit can be operated only when the LCD screen is open. (> 10)

¾Check that the battery is installed correctly. (> 9)

¾The battery is depleted: Replace it with new one. (> 9)

¾Point the remote control at the remote control sensor and operate. (> 9)

Start up is slow.

It takes time before play starts.

¾Make sure that “Quick Start” is set to “On”. (> 29)

¾Start up takes time in the following situations.

jImmediately after a power failure or the AC adaptor is connected.

jWhen the unit is connected with an HDMI cable.

LCD

No picture on the LCD.

¾Check connections. (> 10)

¾Select “On” in “Monitor”. (> 13)

¾Nothing is displayed on the LCD when “24p” of playback setting is set to “On”. (> 25)

¾[MKV]: Images may not be output due to how files were created. (> 31)

The LCD is dark.

¾Select the appropriate picture quality mode. (> 13)

LCD pixels turn black or radiate different colors.

¾The LCD is constructed with precision technology so

99.99% of the pixels are active, but of the remaining of

0.01%, there are pixels that may be black or emit light constantly. This phenomenon is not a malfunction.

Picture is distorted.

¾The quality of video will lower on the screen of this unit when HDMI is connected. (> 21)

There is a lot of after-image when playing video.

¾Turn “3D NR” or “Integrated NR” off if it is on. (> 25)

A black band is displayed around the edge of the screen.

The aspect ratio of the screen is abnormal.

¾Confirm the “TV Aspect” is set properly. (> 28)

Still pictures (JPEG) do not play back normally.

¾The images that were edited on the PC, such as Progressive JPEG, etc., may not play back. (> 31)

Played back image is distorted or does not play back correctly. ([AVCHD])

¾High definition video (transfer rate of 18 Mbps or faster) cannot be played back correctly if it was recorded on a DVD compatible to double speed or slower.

Cannot set “On” in “24p Output”.

¾Only when this unit is connected to a TV supporting 24p output via an HDMI cable, you can set to “On”. (> 28)

Reference

VQT3C15