FAQs

Before requesting service or assistance, please follow these simple guides to resolve the problem. If the problem still persists, please contact your local Panasonic dealer for assistance.

White spots or shadow images (noise)

•Check the position, direction, and connection of the aerial.

Neither image nor sound is produced

•Is the TV in “AV mode”?

•Isoutlet?the mains lead plugged into the socket

•Is the TV turned On?

•Check Picture Menu (p. 24) and volume.

An error message appears

•Follow the message’s instructions.

•If the problem persists, contact the authorized Service Centre.

“VIERA Link” function does not work and an error message appears

•Conﬁrm the connection.

•Turn the connected equipment on and then switch the TV on. (p. 36)

Problem

Chaotic image, noisy

No image can be displayed

Screen	Blurry or distorted image
	(no sound or low volume)

Unusual image is displayed

“Shop” appears on screen at switch on

Sound	No sound is produced
Sound	Sound level is low
	or sound is distorted

Contrast is reduced

•Contrast is lowered in the following conditions without any user operation for a few minutes:

●no signal in DVB or AV mode

●selected invalid programme

●selected radio service

●displayed menu

Pixel Statement

•An image on a LCD or Plasma TV screen is created by many small groups of dots known as pixels (which is similar to the image in a newspaper). It also naturally follows that higher panel resolutions contain more pixels. To create a colour image, each pixel consists of three tiny coloured dots (known as sub-pixels), one each of red, green and blue. Each one of these dots is precisely controlled by the electronics of the TV to produce the picture.

Whilst Panasonic maintains the highest standards in manufacturing technology and processes in the construction of these panels, there are a number of allowable pixel/subpixel failures that still allow the panel to be deﬁ ned as a good panel. It is not possible to guarantee absolutely no pixel loss.

Actions

•Set “P-NR” in the Picture Menu (to remove noise). (p. 24)

•Checklamp). nearby electrical products (car, motorcycle, ﬂuorescent

•Is(p.“Colour”24) or “Contrast” in the Picture Menu set to the minimum?

•Reset programme. (p. 31)

•Turnagain.off the TV with Mains power On / Off switch, then turn it on

•“Shop” was selected in “Auto Tuning” (p. 12).

Reset settings in “Shipping Condition” (p. 32), then select “Home” in “Auto Tuning” (p. 12).

•Is “Sound mute” active? (p. 11)

•Is the volume set to the minimum?

•Sound signal reception may be deteriorated.

•Set “MPX” (p. 24) in the Sound Menu to “Mono”.

• •Frequently Asked Questions FAQs, etc. Technical Information