FAQs

Before requesting service or assistance, please follow these simple guides to solve the problem. When an error message appears, follow the message’s instructions. If the problem still persists, contact your local Panasonic dealer or the authorised service centre.

Picture quality problem

●Check the settings of the Picture Menu.

●Set [Noise Reduction] to remove noise (p. 11).

●Check nearby electrical products (car, motorcycle, fluorescent lamp).

●Reset channels.

●Check that the output of the external equipment matches the input of the TV.

Sound quality problem

●Check the volume level or sound mute.

●Check connections and setting of external equipment.

●Sound signal reception may be deteriorated.

●Set [MPX] to [Mono] (p. 12).

Picture or sound problems with HDMI connection

●Check the HDMI cable is connected properly.

●Turn the TV and equipment off, then turn them on again.

●Check an input signal from the equipment.

●Use equipment compliant with EIA/CEA-861/861D.

●Set the sound setting of the connected equipment to “2ch L.PCM”.

●Check the [HDMI Input] setting (p. 12).

●If digital sound connection has a problem, select analogue sound connection.

The TV does not switch on

●Check the mains lead is plugged into the TV and the socket outlet.

The TV goes into Standby mode

●Auto power standby function is activated.

The remote control does not work or is intermittent

●Are the batteries installed correctly? (p. 8)

●Has the TV been switched on?

●The batteries may be running low. Replace them with new ones.

●Point the remote control directly at the TV’s remote control signal receiver (within about 7 m and a 30 degree angle of the signal receiver).

●Situate the TV away from sunshine or other sources of bright light not to shine on the TV’s remote control signal receiver.

No image can be displayed

●Check the TV is turned on.

●Check the mains lead is plugged into the TV and the socket outlet.

●Check the correct input mode is selected.

●Check the settings of the Picture Menu.

●Check all required cables and connections are firmly in place.

Unusual image is displayed

●Turn the TV off with Mains power On / Off switch, then turn it on again.

●If the problem persists, initialise all settings.

[Shipping Condition] (p. 13)

There may be red, blue, green and black spots on the screen

●This is a characteristic of liquid crystal panels and is not a problem. The liquid crystal panel is built with very high precision technology giving you fine picture details. Occasionally, a few non-active pixels may appear on the screen as a fixed point of red, green, blue or black. Please note this does not affect the performance of your LCD.

Parts of the TV become hot

●Even if the temperature of parts of the front, top and rear panels has risen, these temperature rises do not cause any problems in terms of performance or quality.

The LCD panel moves slightly and clattered sound is heard when it is pushed with a finger

●There is a little gap around the panel to prevent damage to the panel. This is not a malfunction.

Overcurrent error message appears

●The connected USB device might cause this error. Remove the device and turn the TV to standby mode with Standby On / Off switch, then turn it on again.

●Check foreign objects are not inside the USB port.

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