TROUBLESHOOTING GUIDE (TV)
Check the following before requesting service:
SYMPTOM | POSSIBLE CAUSE | POSSIBLE SOLUTION |
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POWER |
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No power. | The AC power cord is not | Connect the AC power cord to |
| Connected. | the AC outlet. |
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TV BROADCAST RECEPTION |
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| TV station experiencing problems. | Try another channel. |
Poor or no picture. |
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Picture control is not adjusted. | Check picture control adjustments. | |
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| Possible local interference. | Check for source of reception disturbance. |
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| Antenna/CATV connector is not connected. | Check CATV connection or VHF/UHF antenna. |
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| TV station experiencing problems. | Try another channel. |
Picture wobbles or drifts. |
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Cable TV channel is scrambled. | A Cable box needs to be used (if desired). | |
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| Possible local interference. | Check for source of reception disturbance. |
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| CATV not connected. | Check all CATV connections. |
No CATV reception. |
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AIR/CATV option set to AIR. | Set AIR/CATV option to CATV. | |
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| Cable TV service interrupted. | Contact your Cable TV company. |
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No reception above ch13. | AIR/CATV option set to AIR. | Set AIR/CATV option to CATV. |
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| TV station experiencing problems. | Try another channel. |
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| MUTE button is pressed. | Press MUTE button again. |
Poor or no sound. |
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Possible local interference. | Check for source of reception disturbance. | |
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| Antenna/CATV connector is not connected. | Check CATV connection or VHF/UHF antenna. |
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| Volume is set to minimum. | Increase volume. |
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| TV station stopped broadcasting. | Tune to a new channel. |
TV shuts off. |
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Sleep Timer is set. | Set Sleep Timer to Off. | |
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| Home breaker has blown. | Check breaker. |
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| TV signal is weak. | Check CATV or VHF/UHF antenna connection. |
Closed Captioning not |
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TV station experiencing problems or | Try another channel. | |
working. | program tuned is not closed captioned. |
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| Closed Captioning not turned on. | Turn Closed Captioning on. |
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REMOTE CONTROL |
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| Distance is too far or too much | Operate within 20 feet or reduce |
Remote control does | light in the room. | the light in the room. |
not operate. |
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There is an obstacle in the path of the beam | Clear the path of the beam and/or aim the | |
| or remote is not aimed at the sensor. | remote at the sensor. |
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| The batteries are weak or installed incorrectly. | Replace the batteries or install correctly. |
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PARENTAL CONTROL (PC) |
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| Parental Control setting is turned off. | Turn Parental Control setting on. |
PC protection not |
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News or sports event being broadcast. | Parental Control does not work with news or | |
working properly. |
| sporting events. |
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| Ratings not set. | Set ratings as desired. |
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