Troubleshooting

Before starting the Initial Setup Wizard

Check the following so that the Initial Setup Wizard operations go smoothly.

- Network connection

-Checkwhether your home network is a wired or wireless connection.

If Wireless LAN is used

-Checkwhether the wireless access point device such as a Wireless LAN router supports Wi-Fi Protected Setup (WPS). If WPS is not supported, you will need to make a connection manually.

-Checkwhether the Push or PIN method is used for WPS.

-Checkyour SSID and Password if setting up the wireless connection manually.

- Account

-Checkyour ID and Password for your Google Account'.

,.You can create a new account in the Initial Setup Wizard.

-Cable/Satellite Box

-Checkthe Cable/Satellite TV provider name.

-IRBlaster

-Checkthe manufacturer name of the device to be connected with the IR Blaster.

-TVControl

-Checkyour TV manufacturer name.

Before connecting with a Wireless LAN

Check the following to ensure that the Wireless LAN connection can be made.

,Depending on the surrounding environment, such as the wall material, radio wave receiving condition, or obstacles between this unit and the wireless LAN router, the communication distance may be shortened. Move the unit and the wireless LAN router closer to each other.

,Devices that use a 2.4 GHz frequency band, such as a microwave, Bluetooth, or digital cordless device, may interrupt the communication. Move the unit away from such devices, or turn off such devices.•

Frequently-asked questions (FAQ)

There is no picture (screen is dark).

,Make sure that the AC power cord is securely connected.

,Make sure that all the connecting cables are securely connected. (Especially, make sure HDMI IN and OUT are correctly connected.)

•Switch the input selector on the TV to display the signal from this unit.

,Make sure that the Power indicator is lit up green.

,Try the following: (j)Turn the unit off and on again. ®Turn the connected device off and on again. @Disconnect and reconnect the HDMI cable.

,The HDMI OUT jack is connected to a DVI device that does not support copyright protection technology.

The Keypad does not function.

•Operate the Keypad closer to the unit.

•Make sure that the batteries are inserted correctly.

•Hold down the Fn and Enter keys following the instructions on the screen until the pairing screen disappears.

•Hold down II (')on the unit for more than 5 seconds until the Power indicator turns red (the unit turns off). If the unit still does not respond to any button, disconnect then reconnect the AC power cord.

The unit cannot connect to the Internet.

,Make sure that the LAN router or Wireless LAN router is on.

,Check the settings of the LAN router or Wireless LAN router. For details, see the operating instructions supplied with the LAN router or Wireless LAN router.

,Make sure that the LAN cable is connected correctly when using a wired network connection.

•Check your network environment as noted in "Before connecting with a Wireless LAN" when using a wireless network connection.

The unit cannot connect to the Internet after "Wi-Fi Protected Setup (WPS)" is finished.

,The wireless setting of the router may change automatically if you have used the WPS function before. In this case, change the wireless settings of your PC accordingly.

For more information about the Internet TV

• Access the Help Guide.