TROUBLESHOOTING GUIDE
Check the following before requesting service:
SYMPTOM | POSSIBLE CAUSE | POSSIBLE SOLUTION | |
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POWER |
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No power. | The AC power cord is not connected. | Connect the AC power cord to the AC outlet. | |
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TV BROADCAST RECEPTION |
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| TV station experiencing problems | Try another channel. | |
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| Picture control is not adjusted. | Check picture control adjustments. | |
Poor or no picture. |
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Possible local interference. | Check for source of reception disturbance. | ||
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| Antenna/CATV connector is not | Check CATV connection or VHF/UHF antenna. | |
| connected. | ||
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| TV station experiencing problems. | Try another channel. | |
Picture wobbles or |
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Cable TV channel is scrambled. | A Cable box needs to be used (if desired). | ||
drifts. | |||
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| Possible local interference. | Check for source of reception disturbance. | |
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| CATV not connected. | Check all CATV connections. | |
No CATV reception. |
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AIR/CATV option set to AIR. | Set AIR/CATV option to CATV. | ||
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| Cable TV service interrupted. | Contact your Cable TV company. | |
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No reception above ch13. | AIR/CATV option set to AIR. | Set AIR/CATV option to CATV. | |
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| TV station experiencing problems. | Try another channel. | |
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| MUTE button is pressed. | Press MUTE button again. | |
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Poor or no sound. | Possible local interference. | Check for source of reception disturbance. | |
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| Antenna/CATV connector is not | Check CATV connection of VHF/UHF antenna. | |
| connected. |
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| Volume is set to minimum. | Increase volume. | |
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| TV station stopped broadcasting. | Tune to a new channel. | |
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TV shuts off. | Sleep Timer is set. | Set Sleep Timer to Off. | |
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| Home breaker has blown. | Check breaker. | |
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| TV signal is weak. | Check CATV or VHF/UHF antenna connection. | |
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Closed Captioning | TV station experiencing problems | Try another channel. | |
or program tuned is not closed |
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not working. |
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captioned. |
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| Closed Captioning not turned on. | Turn closed Captioning on. | |
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REMOTE CONTROL |
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| Distance is too far or too much | Operate within 20 feet or reduce the light in | |
| light in the room. | the room. | |
Remote control does | There is an obstacle in the path of | Clear the path of the beam and/or aim the | |
not operate. | the beam or remote is not aimed | remote at the sensor. | |
at the sensor. | |||
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| The batteries are weak or installed | Replace the batteries or install correctly. | |
| incorrectly. | ||
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PARENTAL CONTROL (PC) |
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PC protection not working properly.
Parental Control setting is turned off. | Turn Parental Control setting on. |
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News or sports event being broadcast. | Parental Control does not work with news or |
| sporting events. |
Ratings not set. | Set ratings as desired. |
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