Troubleshooting
Contacting Customer Service
Phone
Web
www.GoVideo.com
Why is there no power?
•Make sure power cord is securely connected.
•Press the front panel POWER button.
Why is there no picture?
•Securely connect video cable.
•Repair or replace damaged video cable.
•Make sure player is connected to the correct TV input.
•Make sure video input on TV is set to view the DVD player.
Why is there picture noise?
• Make sure disc is not dirty or flawed.
Why doesn’t the picture fill the screen?
•The DVD may only include a widescreen version. Check the disc menu to verify options.
•Make sure TV Display is set to NORMAL/PS in the menu system.
4 Need Help?
Why is there no sound?
•Securely connect all audio cables.
•Repair or replace any damaged audio cables.
•Make sure the volume is turned up using the Volume knob.
•The player is in Pause, Fast Forward, or Fast Reverse. Press PLAY on the remote control to return to normal playback mode.
Why is the remote not working?
•Remove any obstacles between the remote and the player.
•Move closer to the player when operating the remote.
•Point the remote directly at the sensor on front panel of the player.
•Replace the batteries.
Why doesn’t the disc play?
•Make sure there is a disc in the tray.
•Turn the disc over. Make sure the desired playback side is facing down on the disc tray.
•The disc is skewed or warped.
•The region code on the DVD does not match the player.
•Moisture has condensed inside the player. Remove the disc and leave the player turned on for about half an hour.
Why doesn’t the disc start playing from the beginning?
•Press STOP twice and then press PLAY to restart DVD playback.
Why does the disc play automatically?
• Go Jr. features an auto playback function.
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DJ530 UG | 23 | 9/26/03, 11:38 AM |