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Troubleshooting problems with your Harmony One
In this section, you’ll find some commonly reported issues and the suggested solutions. These solutions may help you fix problems you’re experiencing. If you still cannot fix the problem, refer to Getting help with your Harmony One.
The TV doesn’t turn on when starting an Activity, but using the Help button on the remote fixes the issue.
•Try increasing the
The TV doesn’t go to the right input when starting Activities.
•Using the Harmony Remote Software, check your Activity to ensure the Activity is set up to use the correct input your TV needs to
be set on to get a picture. Next, check that the inputs are in the correct order for the Harmony One to know how to cycle through each input. If you’re still experiencing trouble, try raising the Inter- Device and Input Delays for your TV.
When pressing buttons in an Activity, the remote sends the command twice.
•Try lowering the repeats for the device that is receiving the command. You can do this by using the troubleshoot option in the Harmony Remote Software.
When you try to add a new TV to your account, you get a message informing you that you haven’t entered the correct model number.
•The model number for most devices can be found on the front of the device. If it isn’t there, it can be found on a label on the back or bottom of the device. The model number shouldn’t be confused with the serial number or the model number of the device’s remote control, as many different devices by a manufacturer can share the same remote.