Repair or Replacement Policy

If the DIRECTV Universal Remote Control does not function properly, DIRECTV will, at our sole discretion, repair or replace the DIRECTV Universal Remote Control, provided that:

a.You are a customer of DIRECTV and your account is in good standing; and

b.The problem with the DIRECTV Universal Remote Control was not caused by abuse, mishandling, alter- ation, accident, failure to follow operating, maintenance or environmental instructions set forth in this User Guide, or service performed by someone other than

DIRECTV.

THE DIRECTV UNIVERSAL REMOTE CONTROL IS PRO- VIDED ON AN AS IS, AS AVAILABLE BASIS, SOLELY FOR YOUR NON-COMMERCIAL, RESIDENTIAL USE. DIRECTV DOES NOT MAKE ANY REPRESENTATIONS OR WAR- RANTIES OF ANY KIND, WHETHER STATUTORY, EXPRESS OR IMPLIED, REGARDING THE DIRECTV UNI- VERSAL REMOTE CONTROL, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, NONINFRINGE- MENT OR FITNESS FOR A PARTICULAR PURPOSE OR IMPLIED WARRANTIES ARISING FROM A COURSE OF DEALING OR COURSE OF PERFORMANCE. DIRECTV EXPRESSLY DISCLAIMS ANY REPRESENTATION OR WAR- RANTY THAT THE DIRECTV UNIVERSAL REMOTE CON- TROL WILL BE ERROR FREE. NO ORAL ADVICE OR WRITTEN INFORMATION GIVEN BY DIRECTV, ITS EMPLOYEES, AND LICENSORS OR THE LIKE SHALL CRE- ATE A WARRANTY; NOR SHALL CUSTOMER RELY ON ANY SUCH INFORMATION OR ADVICE.

UNDER NO CIRCUMSTANCES, INCLUDING NEGLIGENCE, SHALL DIRECTV OR ANYONE ELSE INVOLVED IN ADMINISTERING, DISTRIBUTING, OR PROVIDING THE DIRECTV UNIVERSAL REMOTE CONTROL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSE- QUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITA- TION, LOSS OF REVENUES OR INABILITY TO USE THE DIRECTV UNIVERSAL REMOTE CONTROL, MISTAKES, OMISSIONS, INTERRUPTIONS, DEFECTS, FAILURE OF PERFORMANCE, EVEN IF DIRECTV HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES.

Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states, DIRECTV’s liability is limited to the greatest extent permitted by law.

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DirecTV, established in 1994, has evolved into one of America’s leading satellite television providers, showcasing an array of services designed to cater to diverse viewer preferences. One of the core features of DirecTV is its high-definition (HD) programming, which offers crystal-clear picture quality for thousands of channels. HD content is now a standard expectation among consumers, and DirecTV excels in delivering this experience, having amassed over 200 HD channels.

Another significant aspect of DirecTV is its versatility in package options. Subscribers can choose from various channel lineups, including family packages, sports tiers, and premium movie channels like HBO, Showtime, and Starz. This flexibility allows customers to tailor their entertainment experience based on their preferences and interests, making it easier to access the content they love.

In recent years, DirecTV has introduced extensive streaming options to keep pace with modern viewing habits. With the evolution of technology, DirecTV Now, now called DirecTV Stream, emerged to provide live streaming services without the need for a satellite dish. This offering captures a younger demographic that prefers watching content on mobile devices or smart TVs, broadening DirecTV's reach in an increasingly competitive market.

DirecTV's advanced DVR technology sets it apart. With the Genie HD DVR, users can record up to five shows simultaneously and store up to 200 hours of HD programming. This capability has transformed how viewers engage with TV, enabling binge-watching and allowing for flexibility around busy schedules. The Genie also features a user-friendly interface, making it simple to navigate through recorded programs and discover new content.

In terms of customer support and user experience, DirecTV provides extensive resources, including a call center, online chat, and a comprehensive online support portal. This commitment to service ensures that subscribers can easily resolve issues and find solutions.

Moreover, DirecTV delivers reliable service through its advanced satellite technology, which includes the use of multiple satellites in geostationary orbit. This technology ensures broad coverage and minimal signal interruption, allowing viewers to enjoy programming without the distractions of buffering or lost connections.

In conclusion, DirecTV remains a prominent player in the American television landscape, combining premium programming, advanced technology, and versatile service options to satisfy a wide range of viewing preferences. Whether through satellite dishes or streaming services, DirecTV continues to adapt to the ever-changing digital environment, maintaining its status as a top-tier television provider.