Channel Banks Setup Troubleshooting

Troubleshooting (Cont.)

CHANNEL PREVIEW - BANK 1

CH 011-001

NORMAL-ADDED

Enter -> Change

CC -> VCHIP Menu, Ch. Preview -> Exit

Channel Preview/Banks Setup Menu

Symptom

Possible Cause

Possible Solution

Cannot change channel	Channel Access was denied in Express	Set CH. OVERIDE to 001 to allow access for channel
status in menu.	Script and/or Installer Menu item 028 CH.	status change.
	OVERIDE is set to 000.
Channel Preview/Banks	Express Script Installer Menu Wizard/	The Channel Preview/Banks Setup Menu will not be
Setup Menu does not	2-5-5 + MENU (Custom Master TV Setup)	available until the TV setup is transferred to the PTC.
appear.	not completed/performed.	Also, set Installer Menu item 028 CH. OVERIDE to 001
		to allow access for channel status changes.
Channel is blanked in all	Blanking a channel in one channel bank
channel banks.	will make it blank in all channel banks.
Cannot tune in deleted		Select a channel bank where the deleted channel number
channel on Channel		is set to NORMAL-ADDED. Direct enter the deleted chan-
Preview/Banks Setup Menu.		nel number. Change to the bank in which you want to
		activate the channel. Select “NORMAL-ADDED” on the
		Channel Preview/Banks Setup Menu.
“Inactive TV” message	TV is set up to display “Inactive TV”	Select another channel bank (1, 2, or 3) to return TV to
appears and then TV turns	message if all channels are “NORMAL-	normal operation.
OFF.	DELETED” from Channel Bank 4.
Channel found during Auto	Channel was deleted in currently selected	If banks were set up, premium channels may only be
Tuning does not tune in with	channel bank.	available on another channel bank. Select the channel
Channel Up/Down.		bank where the channel is set to NORMAL-ADDED. Or,
		direct enter channel number; then go to Channel Preview/
		Banks Setup Menu and select “NORMAL-ADDED.”
When BANK on Installer	Installer Menu item 027 HOSPITAL MODE	Set item 027 to appropriate setting for channel banks to
Remote is pressed, TV	is set to 0.	appear with BANK key presses.
shows Input List Menu.

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