LG Electronics 50PN6500, 50PN4500, 60PN5300 owner manual Troubleshooting, Problem Solution

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28TROUBLESHOOTING

TROUBLESHOOTING

General

Problem	Solution

Cannot control the TV with the	yyCheck the remote control sensor on the product and try again.
remote control.	yyCheck if there is any obstacle between the product and the remote control.
	yyCheck if the batteries are still working and properly installed ( to , to ).

No image display and no sound is	yyCheck if the product is turned on.
produced.	yyCheck if the power cord is connected to a wall outlet.
	yyCheck if there is a problem in the wall outlet by connecting other products.

Image appears slowly when the TV	yyThe image is muted during the product startup process. This is normal. If the
turns on.	image does not appear in a few minutes, unplug the TV for 30 seconds and try
	again. If the image still does not appear, contact the authorized service center
	in your local area.

Cannot connect external devices.	yyRefer to the "Connection Overview" and connect an external device.

The TV turns off suddenly.	yyCheck the power control settings. The power supply may be interrupted.
	yyCheck if the Auto sleep feature is activated in the Time settings.
	Refer to the "Sleep Timer".
	yyIf there is no signal while the TV is on, the TV will turn off automatically after
	15 minutes of inactivity.

ENGLISH

Audio

Problem	Solution

No sound is produced while images	yyPress VOL + or - button.
are displaying.	yyCheck if the sound is muted by pressing MUTE.
	yyScroll to other channels. There may a problem with the broadcast.
	yyCheck if the audio cables are connected properly.
	yyCheck if the TV Speaker feature is activated in the menu option.

No output from one of the speakers	yyAdjust Balance in the menu option.

Unusual sound from inside the TV is	yyA change in ambient humidity or temperature may result in an unusual noise
produced.	when the product turns on or off. There is no problem with your product.

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Contents Plasma TV Important Safety Instructions EnglishEnglish YyDisconnecting the Main Power YyGroundingYyANTENNAS Outdoor Antenna Grounding Can differ by country YyMovingPreventing Image burn or Burn-in on your TV ScreenYyDot Defect For USA and Canada YyGenerated SoundLicenses Table of Contents Assembling and Preparing Protection Cover Power Cord holder Stand Body, Stand BaseUnpacking To an External device To the TV To a wall plug to the TVFerrite core Parts and buttons Button DescriptionAdditional information of the manual Lifting and moving the TVSetting up the TV Attaching the standTo detach the stand For 50PN4500, 50PN5300, 50PN6500Mounting on a table Mounting on a wall OptionalTidying cables Copper wire Connecting to an antenna or cableMaking Connections Connecting to a HD receiver, DVD Player or VCR Hdmi ConnectionDVI to Hdmi Connection Hdmi is the best way to connect a deviceComponent Connection Composite Connection Yellow White REDHdmi Connection or DVI to Hdmi Connection Connecting to a PCChoose method a or B to make connection Not Provided Connecting to an Audio System Digital Optical Audio ConnectionConnecting a USB Device Number button Remote ControlLIST, Dash VOL CH v,OK ꔉ BackWatching TV Language Mode Setting Time Setting Auto TuningTurning the TV on for the first time Troubleshooting Problem SolutionExternal Control Device Setup Specifications 42PN4500 50PN450050PN5300 60PN5300 50PN6500 60PN6500Child Safety LG Customer Information Center External Control Device Setup This feature is not available for all models Volume +Volume PowerExternal Control Device Setup USB TypeSerial port RS-232CSub Communication Parameters Space Ascii code ‘0x20’ Carriage Return Ascii code ‘0x0D’Set ID C8 Step 0F Step Volume Mute Command k e Aspect Ratio Command k c Main Picture SizeVolume Control Command k f Contrast Command k gTint Command k j ColorColour Temperature Command x uSharpness Command k k OSD Select Command k lColombia Model For South Korea, North/Latin America exceptFor Japan Model ChannelProgramme Add/DelSkip Command m b Control Back Light Command m gControl Panel Light Command m g For Plasma TV Input select Command x b Main Picture InputExtended 3DCommand x v only 3D models Depending on model DCommand x t only 3D models Depending on modelDon’t care