Heath Zenith 598-1119-07 manual Troubleshooting Guide, Technical Service

Troubleshooting Guide

SYMPTOM	POSSIBLE CAUSE		SOLUTION
Lamp or appliance	1.	Circuit breaker is tripped or	1.	Reset circuit breaker or replace
does not come on.		turned off or fuse is blown.		fuse.
	2.	Switch on lamp or appliance	2.	Verify switch on lamp or appliance
		is turned off.		is turned on.
	3.	Lamp or appliance is defec-	3.	Test using different lamp or appli-
		tive.		ance.
	4.	Interrupted by another de-	4.	Change channels on transmitter
		vice.		and receiver units.
	5.	Signals from transmitter are	5.	Check for metal objects that could
		being blocked, or transmitter		block the signal, or reposition the
		is out of range.		transmitter.
	6.	Weak battery in the transmitter.	6.	Check battery charge and replace
				if necessary.
	7.	Dip switches on transmitter	7.	Verify dip switch settings on trans-
		and receiver units do not		mitter and receiver units are set the
		match.		same.
	8.	Receivers are too close to-	8.	Increase distance between receiv-
		gether.		ers to 10 feet (minimum).
Lamp or appliance	1.	Switching modes too quickly.	1.	Wait 1 to 2 seconds before swiching
does not turn off.				modes.
	2.	Same as 5, 6, 7, and 8 above.	2.	Same as 5, 6, 7, and 8 above.
Lamp or appliance	1.	Short term power line failure.	1.	Press OFF button on remote.
comes on randomly.	2.	Another transmitter on the	2.	Change channels on transmitter
		same channel.		and receiver units.

Technical Service

Please call 1-800-858-8501 (English speaking only) for assistance before

returning product to store.

If you experience a problem, follow this guide. You may also want to visit our Web site at: www. hzsupport.com. If the problem persists, call* for assistance at 1-800-858-8501,7:30 AM to 4:30 PM CST (M-F). You may also write* to:

HeathCo LLC

P.O. Box 90004, Bowling Green, KY 42102-9004 ATTN: Technical Service

*If contacting Technical Service, please have the following information available: Model Number, Date of Purchase, and Place of Purchase.

No Service Parts Available for these Products

Regulatory Information

This device complies with Part 15 of the FCC Rules and RSS-210 of Industry Canada. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

The user is cautioned that changes or modifications not expressly approved by the party responsible for regulatory compliance could void the user’s authority to operate the equipment.

WARNING: This product contains chemicals known to the State of California to cause cancer or birth defects, or other reproductive harm.

598-1119-07