Elo TouchSystems SW 601075 manual Technical Assistance, Using the Touchcomputer, Using the Web

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C H A P T E R

5

TECHNICAL SUPPORT

Technical Assistance

There are three methods to obtain contact information for technical assistance on the touchcomputer:

•The touchcomputer

•The web

•The phone

Using the Touchcomputer

You can access support information in System Properties by clicking the Support Information button. You can get to System Properties by either of the following methods:

Right-click My Computer and choose Properties.

OR

Click the Start button, select Control Panel, and double-click the System icon.

Using the Web

For online self-help, go to www.elotouch.com/go/websupport.

For technical support, go to www.elotouch.com/go/contactsupport.

For current Elo news, product updates, and announcements, or to register to receive our Touchcomputer newsletter, go to www.elotouch.com/go/news.

B-SERIES TOUCHCOMPUTER USER GUIDE 42

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Contents Series Touchcomputer User Guide Elotouch Elo Touch Solutions Series Touchcomputer User GuideTrademark Acknowledgments DisclaimerTable of Contents Technical Support Unpacking Your Touchcomputer SetupSetting Up the Operating System Adjusting the DisplaySelect the Regional Options tab Series Touchcomputer User Guide Select Repair your computer Injecting the Languages For Windows 7 OnlyClick Inject Selected Language Click Exit Æ Exit Æ Restart Selecting the Region For Windows 7 OnlyChoosing the Computer Name For Windows 7 Only Selecting the Update Options For Windows 7 OnlyCalibrating the Touchscreen Reviewing the Time and Date Settings For Windows 7 OnlySeries Touchcomputer User Guide Securing the Base Mounting DiagramOperation OSD Menu On-Screen Display OSDTo enable or disable the power button PWR lock function OSD and Power Button ControlTo enable or disable the OSD function LED Color to Observer State D. FunctionalityB1 and B3 models B2 models Using the Input/Output PanelAdding Optional Peripherals Options and UpgradesMagnetic Stripe Reader MSR Testing the MSRTesting in USB MSR Keyboard KB Emulation Mode Testing in USB MSR Human Interface Device HID Mode \EloTouchSystems\Peripherals Customer DisplayFingerprint Reader FPR Testing the FPRSecond VGA Port Card Cash Drawer Port CardTesting the Wireless Adapter Wireless AdapterModem Card Second Hard Disk DriveSolid State Drive Elo POS Demo Software Parallel Port CardRAID Controller Card Safety Safety and MaintenanceCare and Handling China RoHS Weee DirectiveUL Directive Click Recover Æ Start Recovery Process Recovering the Operating SystemSelect OS Recovery Following User Interface will be presented Click Recover Æ Start Recovery Process Procedure Series Touchcomputer User Guide Series Touchcomputer User Guide Reassigning COM Ports after System Recovery Series Touchcomputer User Guide USB Serial Port COM3 Select Port Settings Æ Click Advanced… Series Touchcomputer User Guide If not, please repeat steps 1‐5 Series Touchcomputer User Guide Technical Assistance Using the TouchcomputerUsing the Web Using the Phone II. Emissions and Immunity Information Electrical Safety InformationSeries Touchcomputer User Guide FCC TUV III. Agency CertificationsWarranty Series Touchcomputer User Guide Getting in Touch with Elo