Black Box IC107C-R3, IC107A-R3, IC107AE-R3 manual Troubleshooting, Calling Black Box

RS-232↔RS-422/485 CONVERTER (DATA ONLY)

6.Troubleshooting

6.1Calling Black Box

If you determine that your RS-232↔RS-422/485 Converter (Data Only) is malfunctioning, do not attempt to alter or repair the unit. It has no user-serviceable components. Contact Black Box Technical Support at 724-746-5500.

Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if you have a complete description, including:

•the nature and duration of the problem;

•when the problem occurs;

•the components involved in the problem;

•any particular application that, when used, appears to create the problem or make it worse; and

•the results of any testing you’ve already done.

6.2 Shipping and Packaging

If you need to transport or ship your Converter:

•Package it carefully. We recommend that you use the original container.

•If you are returning the unit, include everything you received with it. Before you ship the unit back to Black Box for repair or return, contact us to get a Return Authorization (RA) number.

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