RS-232↔RS-422/485 CONVERTER (DATA ONLY)
6.Troubleshooting
6.1Calling Black Box
If you determine that your
Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if you have a complete description, including:
•the nature and duration of the problem;
•when the problem occurs;
•the components involved in the problem;
•any particular application that, when used, appears to create the problem or make it worse; and
•the results of any testing you’ve already done.
6.2 Shipping and Packaging
If you need to transport or ship your Converter:
•Package it carefully. We recommend that you use the original container.
•If you are returning the unit, include everything you received with it. Before you ship the unit back to Black Box for repair or return, contact us to get a Return Authorization (RA) number.
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