Triax C-HD417 CX manual Troubleshooting, Problem Possible cause Suggested solution

Page 39

Troubleshooting

Problem	Possible cause	Suggested solution

Not working	Not plugged into the mains.	Make sure that the mains
		lead is plugged in.

The remote control does	The batteries have not been	Insert the batteries correctly.
not work	inserted correctly.

	The batteries are flat.	Insert new batteries.

	The remote control is aligned	Align the remote control with
	wrongly.	the front of the set-top box
		and ensure that nothing is
		placed between the remote
		control and the set-top box.

Neither picture nor sound,	No signal	Check antenna cable from
only on-screen menus		the set-top box to the outlet.

Channel has got new		Delete channel and make a
frequency		new search.

Bad picture quality,	Bad connector or antenna	Check connectors and
blocking fault, formation of	cable	antenna cable. If this is OK
small blocks, drops in		you have to contact your
sound		CATV provider.

No picture, no sound,	Bad connector or antenna	Check connectors and
signal strength is OK, but	cable	antenna cable. If this is OK
signal quality is bad		you have to contact your
		CATV provider.

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Contents Digital cable set-top box Triax C-HD417 CXPage Contents Cleaning Safety PrecautionsAccessories ServiceDisposal of batteries and set-top box Front panel incl. CA-module and smart card Rear panel OverviewInserting batteries in remote control unit Remote control unit How to use the remote control Select language and country Data for channel searching Switch on TV and the set-top boxUse Now WelcomeReady for use Searching for channelsDay-to-day Use Switch the set-top box on or offAdjust the volume Switch between TV and radioDisplay subtitles Show the information barView teletext Using Electronic Programme Guide EPGTo view details of the broadcast Sorting the informationScrolling the listing of programmes Select a broadcastFavourite channel lists To stop the time-shift function AudioPVR function Time-shifting a broadcastRecord a broadcast Playback a recordingStop the playback of a recording Select a submenu How to Use the On-Screen MenusDisplay the main menu Select a menuTo return to TV Select or adjustMenus Submenus Overview of MenusDisplays TV lists, Radio lists and Favourite lists Editing of ChannelsFavourite lists Deletes the selected channel from the listPage Using the Timer Function Timer programming using EPG Language Customizing the Set-top BoxOutput RegionLock/Unlock channels LockChange PIN Factory setting isAuto search Channel searchManual search Select modulation. You have six options, Auto Advanced searchCopy channel data via USB Select the frequency step size from 0.5 8 MHzAdvanced Updating software via USB stick Technical Information Smart Card PVR function Playback Problem Possible cause Suggested solution TroubleshootingGlossary Technical Data Declaration of Conformity ManufacturerLicense 06-2010-B